Linux Desktop & Devices Support Engineer

Canonical; Aguascalientes; A distancia; MXN 1,102,000 - 1,471,000; Jornada completa

Descripción de la vacante

A leading open source software company is seeking a Linux Engineer/Administrator in Aguascalientes. The role involves providing exceptional technical support for Ubuntu and managing cases throughout their lifecycle. Ideal candidates should have Linux experience, strong problem-solving skills, and a passion for customer success. This position offers an opportunity to work with talented professionals in a globally distributed team.

Servicios

Work with a global team

Professional development opportunities

Flexible work schedule

Formación

• Experience in Linux administration.
• Strong communication and customer handling skills.
• Ability to solve technical issues efficiently.

Responsabilidades

• Deliver outstanding technical support for Desktop and Server.
• Manage technical support cases from qualification to resolution.
• Collaborate with senior engineers when necessary.

Conocimientos

Linux management

Customer support

Problem-solving

Educación

Relevant technical certification

Herramientas

Ubuntu

Technical support tools

Descripción del empleo

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world\'s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing.

This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, you will enjoy working with some of the best people in the industry at Canonical.

You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.