Lead Technician, Production Planning & Scheduling

HARMAN International; Ciudad Juárez; Presencial; MXN 549,000 - 825,000; Jornada completa

Descripción de la vacante

A global technology company in Ciudad Juárez is seeking a Customer Support Analyst. This role involves ensuring timely customer shipments, analyzing demand, and participating in continuous improvement efforts. The ideal candidate should have a Bachelor's degree, experience in the automotive industry, and proficiency in SAP. This position provides diverse opportunities and a supportive environment for growth.

Servicios

Flexible work environment

Employee discounts on products

Extensive training opportunities

Competitive wellness benefits

Tuition reimbursement

Formación

• 1 year of experience in a similar position.
• Experience in the automotive industry preferred.
• Knowledge of ISO / TS 16949 and ISO 14001.
• English proficiency of 70%.

Responsabilidades

• Support on assuring ship dates to customers.
• Review customer portals and analyze demand.
• Ensure customer shipments meet delivery dates.
• Check that customer demand is correctly loaded in SAP.
• Participate in continuous improvement teams.

Conocimientos

Integrity

Innovation

Inclusion

Teamwork

Problem-solving skills

Communication Skills (Oral and Written)

Educación

Bachelor's or engineering degree

Herramientas

SAP system

Microsoft Office (Excel, PowerPoint, Word)

Descripción del empleo

A Career at HARMAN. Innovation, inclusivity and teamwork are a part of our DNA. When you join HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

Support on assuring the ship dates to customers, in order to cover requirements on time according to the correct production planning.

What You Will Do

• Review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity, contacts list and update compliance rate)
• Analyze Customer Demand to detect variations (Increases & Decreases)
• Ensure customer shipments in order to meet delivery dates solicited
• Check that customer demand is loaded correctly in SAP system
• Analyze and summarize customers issues in order to prepare appropriate solutions/clarifications to respond to customers
• Evaluate and prioritize customer inquiries to better serve the customers
• Participate in multidisciplinary teams for continuous improvement
• Participate in actions to prevent the occurrence of any non-compliance related
• Participates and provides support related with quality systems management, objectives, targets and programs
• Zero premium freight services through the proper follow up to customer requirements
• Involvement in engineering changes to assure minimal obsolescence
• Other activities assigned by Customer Analyst and Sr. Costumer Analyst
• Participates and provides support related with quality and EHSS systems management, objectives, targets and programs

What You Need to Be Successful

• Integrity, Innovation, Inclusion, Teamwork & Respect, Excellence
• bachelor´s or engineering degree
• 1 year of experience in similar position
• Experience in the automotive industry preferably
• Knowledge of ISO / TS 16949 and ISO 14001
• English 70%
• Experience in Customer specific requirements (applicable)
• Problem solving skills

Bonus Points if You Have

• Leadership, Change Orientation, Collaboration, Judgment, Result Driven
• Communication Skills (Oral and Written)
• Initiative
• Achievement oriented
• SAP system
• Computer knowledge, Microsoft Office (Excel, Power point, Word, etc.)
• Problem Solving Training

What Makes You Eligible

• Willingness to travel
• Willingness to work in an office

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. We encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today.

HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. www.harman.com

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.