Junior Salesforce Administrator

Mitratech Holdings Inc; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology consulting firm in Mexico is seeking a Junior Salesforce Administrator to enhance the efficiency of Salesforce operations. The role involves configuring the CRM, managing projects, and collaborating with teams to implement automated solutions. Ideal candidates will have experience with Salesforce, strong communication skills, and a detail-oriented mindset. This position supports business operations and drives success within the organization.

Formación

• Demonstrated experience with Salesforce and Microsoft/Google suite.
• Excellent communication skills, verbal and written.
• Ability to prioritize and handle multiple requests simultaneously.

Responsabilidades

• Configure and maintain the CRM to meet stakeholder requests.
• Implement and manage automation tools such as flows.
• Create and manage complex reports and dashboards.

Conocimientos

Salesforce

Data Operations

Analytical skills

Communication skills

Attention to detail

Herramientas

Microsoft Office

Google Suite

Descripción del empleo

Please note: This position is open only to candidates currently residing in Mexico. Applications from outside of Mexico will not be considered.

Job Overview

Mitratech is seeking a highly skilled and experienced Junior Salesforce Administrator to join our growing Operations Team. This role will focus on ensuring the efficient and effective use of the Salesforce platform to support an organization's support objectives. This person will be a trusted partner and will be involved in strategic projects throughout the business. The ideal candidate will bring deep expertise in Salesforce administration, work well with the broader team, and a passion for delivering high-quality solutions in a dynamic business environment.

System Configuration and Maintenance

• Configure and maintain the CRM to meet stakeholder requests
• Perform regular system audits, prepare for upgrades, and ensure data integrity.
• Manage user roles, profiles, sharing rules, workflows, and groups.
• Create and manage custom objects, fields, formulas, validation rules, and page layouts.

Customization and Development

• Customize the CRM per stakeholder requests utilizing Salesforce automation tools such as Object Manager and Flow
• Collaborate with developers to create custom solutions using Apex and Visualforce, as needed.
• Manage and configure third-party applications and integrations with Salesforce.

Process Automation

• Implement and manage automation tools such as flows, email-to-case, and case routing processes to streamline business processes.
• Identify areas for process improvement and recommend solutions to enhance efficiency.

Collaboration and Communication

• Collaborate with cross-functional teams including support, sales, customer success, and IT to gather requirements and develop solutions.
• Communicate effectively with stakeholders to understand their needs and translate them into technical requirements.
• Act as a liaison between technical teams and business units.

Data Management

• Ensure data quality and integrity within the CRM through regular data cleansing and data uploads.
• Perform data imports, exports, and updates using data-loader or similar tools.
• Implement and manage data backup and recovery processes.

Reporting and Analytics

• Create and manage complex reports and dashboards to provide actionable insights to business stakeholders.
• Monitor and analyze the effectiveness of support data and dashboards.
• Work with management to prioritize business and information needs.

Security and Compliance

• Ensure compliance with data privacy and security policies.
• Implement security measures such as permission sets, field-level security, and sharing rules to protect sensitive data.
• Stay current with Salesforce releases and industry regulations to ensure the system remains compliant.

Project Management

• Manage Salesforce-related projects from inception to completion, ensuring timely delivery and adherence to project goals.
• Develop project plans, timelines, and resource allocations.
• Coordinate with vendors and third-party consultants as necessary.

By fulfilling these duties and responsibilities, a Junior Salesforce Administrator plays a crucial role in ensuring the efficient and effective use of the Salesforce platform to support business operations and drive organizational success.

Requirements & Skills

• Demonstrated experience with Salesforce and Microsoft/Google suite.
• Experience in Data Operations, Revenue/Sales/Customer Success operations/analytics, support administrator, or any similar role.
• Experience working within an Enterprise, SaaS, or high-tech company is ideal.
• Operationally minded, learn systems quickly, and have a knack for applying technology and systems to processes.
• Excellent communication skills, verbal and written, and are just as comfortable gathering requirements from non-technical business users as you are communicating these requirements to others.
• Ability to prioritize and handle multiple requests simultaneously without sacrificing strategic thinking and tactical execution skills.
• Can build trust, be assertive when required, and show initiative and enthusiasm.
• Assertiveness and ability to navigate ambiguity by constantly forming and testing hypotheses and making sure to validate all assumptions with data.
• Drives focus on simplifying complex solutions and processes.
• Excellent attention to detail

Education

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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