Journey Ambassador

Hilton Worldwide, Inc.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global hospitality company is seeking a Journey Ambassador to enhance the experiences of VIP Guests in Mexico City. The role involves responsibilities such as managing VIP check-ins, ensuring high-quality room standards, and serving as the main contact for guests. Ideal candidates will have a passion for exceptional service, attention to detail, and strong communication skills. This position offers the opportunity to be part of a dynamic team dedicated to hospitality excellence.

Formación

• Calm, efficient, and organized with great attention to detail.
• Able to maintain a positive attitude when working with VIP Guests.
• Proven ability to listen and respond to demanding Guest needs.

Responsabilidades

• Check guest arrival reports and coordinate with Housekeeping.
• Welcome and fulfill the check-in process of VIP Guests.
• Serve as the main point of contact for VIP guests.
• Maintain current knowledge of hotel offerings and promotions.

Conocimientos

Attention to detail

Excellent personal presentation

Exceptional Guest service

Multi-tasking

Computer literacy

Professional manner

Guest relations experience

Listening skills

Descripción del empleo

Job Description

Job Number

Journey Ambassador (HOT0C4X6)

Work Locations

Hilton Mexico City Reforma Av. Juarez No. 70 Colonica Centro Delgacion Cuauhtemoc Mexico City 6010

A Journey Ambassador engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Journey Ambassador is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Journey Ambassador, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Journey Ambassador truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room assignments for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Journey Ambassador Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

What are we looking for?

Journey Ambassador serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office