Java L1 Production Support: Incident Response & Automation

HSBC; Ciudad de México; Presencial; MXN 824,000 - 1,191,000; Jornada completa

Descripción de la vacante

A leading global bank is seeking a Java L1 Production Support professional in Mexico City. The role involves managing technology services, resolving live incidents, and implementing automations. Candidates should have extensive technical skills, mostly in Java and related technologies, and be prepared to work in a follow-the-sun model. This position offers a supportive work culture with numerous benefits and opportunities for growth.

Servicios

Generous leave days

Paid leave package

Flexible working opportunities

Formación

• 5 years of experience with L0/L1 production support.
• Strong understanding of technology layers in application landscape.
• Strong verbal English communication skills.
• Experience working during Americas shift and on-call for high incidents.

Responsabilidades

• Manage the recovery of Technology delivered services from disrupted states.
• Provide full Production Support service and resolution of live incidents.
• Implement automations and new production support concepts.
• Support weekend releases and create batch plans.

Conocimientos

Java

JavaScript

Spring Boot

Kubernetes

Kafka

API

Shell Script

SQL

PLSQL

ITIL Concepts

Herramientas

Service Now

Jira

Confluence

Splunk

AppDynamics

Control M

Descripción del empleo

A leading global bank is seeking a Java L1 Production Support professional in Mexico City. The role involves managing technology services, resolving live incidents, and implementing automations. Candidates should have extensive technical skills, mostly in Java and related technologies, and be prepared to work in a follow-the-sun model. This position offers a supportive work culture with numerous benefits and opportunities for growth.