ITIL Service Delivery Leader

Ntt Data; Xico; Presencial; MXN 800,000 - 1,000,000; Jornada completa

Descripción de la vacante

A leading global technology service provider in Veracruz, Mexico is seeking an experienced IT Service Manager to lead the ITIL Service Management capability. The ideal candidate will have over 5 years of experience in Service Management, strong skills in ServiceNow, and a commitment to continuous service improvement. Responsibilities include managing IT service delivery processes, transition of services, and ensuring all IT governance controls are effective. This position offers significant challenges and opportunities for professional growth.

Formación

• Minimum of 5 years of Service Management experience.
• In-depth understanding of ITIL processes.
• Experience leading ITIL Service Management capabilities.

Responsabilidades

• Manage end-to-end ITIL Service Management best practices.
• Oversee the transition of new or changed services.
• Design and deliver Service Introduction and Transition processes.

Conocimientos

Leadership in ITIL Service Management

ServiceNow

Strong communication skills

Negotiation skills

Relationship management

Educación

Educated to degree level or equivalent

ITIL Service Management V3 Expert

Herramientas

ServiceNow

Descripción del empleo

A leading global technology service provider in Veracruz, Mexico is seeking an experienced IT Service Manager to lead the ITIL Service Management capability. The ideal candidate will have over 5 years of experience in Service Management, strong skills in ServiceNow, and a commitment to continuous service improvement. Responsibilities include managing IT service delivery processes, transition of services, and ensuring all IT governance controls are effective. This position offers significant challenges and opportunities for professional growth.