IT specialist Workplace Services

Freudenberg Group; Santiago de Querétaro; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global technology company in Santiago de Querétaro is looking for an Operations Manager to evaluate complex applications and manage IT solutions. The ideal candidate will troubleshoot software issues, implement improvements, and monitor application support. This role demands experience in technical leadership and adherence to service levels. Join an inclusive environment that values diversity and offers equitable employment opportunities.

Formación

• Skills developed through formal training or work experience.

Responsabilidades

• Evaluate complex applications and identify system requirements.
• Communicate about system enhancements and manage implementations.
• Troubleshoot third level software problems.
• Conceive new business requirements and develop IT solutions.
• Monitor IT application support and ensure SLA adherence.

Descripción del empleo

Working at Freudenberg: We will wow your world!

Responsibilities:

• Contributes actively to the evaluation of new and complex applications and identifiication of new system requirements through applying technical leadership competencies
• Contributes to the communication and presentations on system enhancements
• Manages systems hardware and application software implementation and upgrades
• Troubleshoots problems with software on a third level
• Applies procedures and protocols for software
• Contributes to the conception of new business requirement and development of IT solutions (e.g. SAP)
• Implements further improvement of IT applications, technologies or services
  For Operations Manager
• Manages capacity allocation and alignment with Team Leads
• Responsible and accountable for IT application support & monitoring of one IT application
• Ensures the adherence to defined SLAs, acts as escalation level if incidents are stuck, assigns incidents and tracks the execution state

Qualifications:

• Has skills developed through formal training or work experience

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

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