IT Service Desk Pro: Quick Support & Troubleshooting

ScottsMiracle-Gro; Ecatepec de Morelos; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading gardening company in Ecatepec de Morelos is seeking a dedicated technical support specialist to provide first-line support to end-users. This role involves troubleshooting hardware and software issues, utilizing tools such as ServiceNow, and documenting solutions. The ideal candidate should have a High School diploma, relevant certifications, and effective communication skills in English. Join a dynamic team focused on growth and opportunities for development.

Formación

• 0-2 years of experience in technical support preferred.
• Basic troubleshooting skills required.
• Effective verbal and written communication skills in English.

Responsabilidades

• Provide first-line technical support to end-users.
• Troubleshoot and resolve hardware and software issues.
• Document troubleshooting procedures for common issues.

Conocimientos

Technical Support

Troubleshooting

Collaboration

English Proficiency

Educación

High School Diploma or GED

CompTIA A+ Certification

CompTIA Security+ Certification

Herramientas

ServiceNow

Descripción del empleo

A leading gardening company in Ecatepec de Morelos is seeking a dedicated technical support specialist to provide first-line support to end-users. This role involves troubleshooting hardware and software issues, utilizing tools such as ServiceNow, and documenting solutions. The ideal candidate should have a High School diploma, relevant certifications, and effective communication skills in English. Join a dynamic team focused on growth and opportunities for development.