IT Service Desk Associate: Fast-Paced Tech Support

The Scotts Miracle-Gro Company; Aguascalientes; Presencial; MXN 368,000 - 553,000; Jornada completa

Descripción de la vacante

A leading horticultural firm in Aguascalientes is looking for an IT Service Desk Agent I to provide frontline technical support. Responsibilities include troubleshooting hardware/software issues, incident management, and maintaining service requests. The ideal candidate should have a High School diploma, basic troubleshooting skills, and 1-2 years of experience in a related role. Join a dynamic team and help deliver excellent user support.

Formación

• 0 - 2 years of experience preferred in an IT Service Desk or related role.
• Proficiency in troubleshooting hardware and software issues.

Responsabilidades

• Provide first-line technical support to end-users via phone, email, or chat.
• Monitor and track the resolution progress, ensuring timely updates to users.
• Document troubleshooting procedures and solutions for common issues in knowledge articles.

Conocimientos

Basic troubleshooting skills

Effective collaboration skills

Advanced in English for verbal and written communication

Educación

High School Diploma or GED

CompTIA A+ or greater

CompTIA Security+ or greater

Herramientas

ServiceNow or similar platform

Descripción del empleo

A leading horticultural firm in Aguascalientes is looking for an IT Service Desk Agent I to provide frontline technical support. Responsibilities include troubleshooting hardware/software issues, incident management, and maintaining service requests. The ideal candidate should have a High School diploma, basic troubleshooting skills, and 1-2 years of experience in a related role. Join a dynamic team and help deliver excellent user support.