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Corning Inc. is seeking an IT Process Event and Metrics Process Analyst in Monterrey. The candidate will manage IT service processes, improve integration of AI in Event Management, and ensure efficient service delivery. This role demands strong analytical skills, effective communication, and the ability to work independently in a dynamic environment.
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Company: Corning
Requisition Number: 67501
The company built on breakthroughs.
Join us.
Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
This role offers an opportunity to contribute to our strategic direction, drive improvement in our IT services, integration of AI into our Event Management process and demonstrate the business value of our IT efforts.
Our team’s mission is to provide best practices across our processes and tools to minimize non-value-add work, enabling IT to run like a business and deliver improved services to our internal customers. In support of that mission, we utilize an ITIL framework for the delivery of IT Service Management, including Incident, Request, Change, Problem, Knowledge, SACM, Service Catalog, and Event Management.
An IT Process Analyst is accountable for the ongoing operational / day-to-day management of one or more defined IT Service Management Processes, under the supervision of, and reporting to, the Process Owner. The process primarily in scope for this role is Event Management, with an additional focus on ITSM Process Metrics both operational and business value metrics. If the need arises there is a possibility of work in other process spaces.
Corning Puts YOU First!
We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com .