IT Operations Support Specialist

PowerToFly; Monterrey; Híbrido; MXN 360,000 - 541,000; Jornada completa

Descripción de la vacante

A leading technology company in Monterrey seeks an entry-level professional in IT to provide system operational support ensuring the effectiveness and accuracy of IT systems. The role includes managing access services, incident, and request fulfillment, and solving technical issues. Candidates should have a degree in Computer Science or related fields, with experience or understanding in Informatica and agile methodologies. This position offers flexibility and an opportunity to work on crucial IT services.

Formación

• Minimal relevant work experience required.
• Technical support for MDM applications to ensure high availability.
• Good understanding of Informatica Master Data Management and Data Governance applications.

Responsabilidades

• Perform routine maintenance and facilitate customizations of systems.
• Manage access to services and ensure compliance with policy.
• Execute ongoing activities and procedures for IT service management.

Conocimientos

Analytical skills

Problem-solving abilities

Agile development knowledge

Educación

Degree in Computer Science, IT, or related

Herramientas

Informatica

Jira

Q-test

Azure Databricks

Unix

Descripción del empleo

DESCRIPTION

Providing system operational support ensures the effectiveness, efficiency, accuracy, and availability of systems for end users.

Job Summary

Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.

Key Responsibilities

Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems. Facilitates new employee technology setup, including computer setup and delivery and system access. Resolves issues and performs authorized changes and upgrades to existing systems. Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy. Performs root‑cause analysis to identify issues.

Responsibilities

Optimizes work processes – knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Organizational savvy – maneuvering comfortably through complex policy, process, and people‑related organizational dynamics.

Access Management – manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy.

Incident Management – maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.

IT Operational Support – executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.

Request Fulfillment – manages a service request through its lifecycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.

Service Asset and Configuration Management – manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.

Service Level Management – ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.

System Change Management – controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.

Troubleshooting – diagnoses and resolves the customer‑identified issue by utilizing appropriate department standards to satisfy customer expectations.

Problem Solving – solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data‑based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.

Values differences – recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications

College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Minimal relevant work experience required.

QUALIFICATIONS

This role would require good functional and technical understanding of Informatica Master Data Management, Data Quality and Data Governance applications and expertise in Support and Maintenance area to support Cummins Enterprise Data Management applications. This role would be responsible for technical support for MDM applications, ensuring minimal business impact and high availability of application capabilities.

• Coordinate and Escalate with Vendor and Internals team for issue resolution
• Partner with support team on issue analysts, business impact and resolution
• Monitor, assign and track incident tickets / issues/ system improvements to completion
• Assist the Production Support Team in expediting pending actions from Users/BU IT/GPVs
• Drive creation of Knowledge Base of all the commonly occurring issues.
• Take actions on risks/issues highlighted by Production Support Teams.
• Strong analytical and problem‑solving abilities with attention to detail.
• Agile development knowledge/experience desired. An ideal candidate will have experience with Jira, Q‑test, and test automation.
• Performance Tuning experience preferred.

Preferred skills

• Informatica (Supplier 360, Product 360, Customer 360, & Location 360)
• Informatica Data Quality, Active VOS
• Informatica Cloud Data Governance and Catalog
• Informatica Intelligent Data Management Cloud (IDMC)
• Unix
• Java
• PL/SQL
• Azure Databricks

Job

Systems/Information Technology

Organization

Cummins Inc.

Role Category

On‑site with Flexibility

Job Type

Exempt - Entry Level