IT Manager

Customer.io; México; A distancia; MXN 2,199,000 - 2,529,000; Jornada completa

Descripción de la vacante

A globally distributed SaaS company is looking for a strategic IT leader to shape IT systems and processes, ensuring security and scalability. The role involves partnering with various functions to implement secure workflows and optimize employee experience. The ideal candidate has 7+ years in senior IT roles, particularly in remote environments, and strong influencing skills. This position offers a starting salary of $120,000 USD and an inclusive benefits package.

Servicios

100% coverage of medical, dental, and vision insurance

16 weeks paid parental leave

unlimited PTO

remote-work stipends

wellness stipends

professional development budget

Formación

• 7+ years in a senior IT role, ideally in a fully remote or distributed SaaS company.
• Hands-on experience with cloud-first environments, IAM, and security.
• Strong influencing skills to drive alignment without direct authority.

Responsabilidades

• Lead the design and execution of IT systems and processes.
• Own day-to-day technical support in a tiered IT model.
• Collaborate with People Experience to optimize onboarding and offboarding workflows.

Conocimientos

cloud-first environments

IAM

endpoint security

data loss prevention

troubleshooting skills

influencing skills

collaborative mindset

Herramientas

Google Workspace

Okta

Slack

Zoom

Jamf

Kandji

Intune

Descripción del empleo

Overview

Customer.io is looking for a strategic, hands-on IT leader to join our globally distributed team. Reporting to the Director of IT & Security, this senior individual contributor role shapes the IT systems, processes, and tools that keep our business secure, efficient, and scalable—while delivering a seamless employee experience worldwide.

You’ll partner across functions—People Experience, Security, Legal, Engineering, and Sales—to define IT priorities, implement secure workflows, and streamline processes that scale with our growth. This is a high-impact role for someone who thrives influencing without authority, turning complex challenges into elegant, repeatable systems, and using IT as a business enabler.

What you’ll do

• Lead the design and execution of IT systems and processes, with a focus on security, scalability, and employee experience.
• Partner across teams to review workflows, identify improvement opportunities, and implement solutions that enable rapid organizational growth.
• Own day-to-day technical support in a tiered IT model, including software provisioning, hardware troubleshooting, and application support for remote employees.
• Collaborate with People Experience to optimize onboarding, offboarding, and lifecycle IT workflows, ensuring employees have timely access to the right tools and systems.
• Maintain and evolve IT infrastructure, including user management, device compliance, endpoint protection, and security policy enforcement via MDM tools.
• Implement and manage identity and access management (IAM), single sign-on (SSO), and role-based access controls across systems.
• Partner with Security and Compliance to adhere to internal controls and standards (SOC 2, ISO 27001, HIPAA, GDPR).
• Proactively identify and remediate vulnerabilities across company-managed systems and applications.
• Align IT strategy with broader business priorities and help translate technical initiatives into tangible business impact.

What we’re looking for

• 7+ years in a senior IT role, ideally in a fully remote or distributed SaaS company, with experience in IT support, systems administration, and security.
• Hands-on experience with cloud-first environments, IAM, zero-trust principles, endpoint security, and data loss prevention.
• Proven ability to partner across business functions to implement systematic, efficient, and secure workflows.
• Strong influencing skills—able to drive alignment and adoption without direct authority.
• Curiosity and openness to emerging technologies, including AI and automation, to improve IT efficiency and employee experience.
• Hands-on experience with SaaS IT tools (Google Workspace, Okta, Slack, Zoom) and MDM solutions (Jamf, Kandji, Intune).
• Familiarity with security frameworks (NIST, CIS Controls) and compliance/audit preparation (SOC 2, ISO, HIPAA).
• Experience with security incident response, risk assessment, and remediation planning.
• Excellent troubleshooting skills on macOS and Windows systems.
• A collaborative, customer-first mindset, focused on making the employee experience seamless and secure.

What we value

• Strategic impact: Drive outcomes that matter across the business.
• Hands-on problem solving: Own issues end-to-end, from strategy to execution.
• Collaboration: Partner effectively across teams and time zones.
• Security first: Protect systems, data, and people.
• Curiosity: Explore new tools and processes to improve efficiency.
• Empathy: Make your teammates’ experience better every day.

Salary, benefits, and inclusion

Starting salary for this role is $120,000 USD (or equivalent in local currency) depending on experience and market rate adjustments. Our inclusive benefits package supports well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family, 16 weeks paid parental leave, unlimited PTO, remote-work stipends, wellness stipends, and a professional development budget.

Application process

• 30-minute video call with Recruiter
• 45-minute video call with Hiring Manager
• 45-minute video call with Peer Team member
• 45-minute video call with DevSecOps Lead
• Take-Home Assignment + Review Call

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

We are an equal opportunity employer. We strive to build an inclusive team culture and to practice bias-free hiring. If you have questions about the role or the process, please contact [e-mail].