Integration Consultant

DCKAP Inc..; México; A distancia; MXN 1,112,000 - 1,483,000; Jornada completa

Descripción de la vacante

A technology integration company is seeking Integration Consultants who are customer-focused problem solvers. The role includes providing support for DCKAP Integrator customers, debugging integrations, and collaborating with various teams. Ideal candidates have 2-5 years of experience in Application Support and familiarity with ERP and E-Commerce platforms. This position offers the flexibility of remote work and a culture of continuous learning.

Servicios

Generous Learning & Development Budget

Access to courses on Coursera & Stanford Continuing Studies

Reimbursement for relevant certifications

4-Day work week every second week

Fully-Distributed workplace

Maternity & paternity leave

Travel opportunities for conferences

Hire-A-Star referral program with a bonus

Formación

• 2–5 years of experience in Application Support or Integration Support roles.
• Solid understanding of ERP systems like SAP, Oracle, or Epicor Prophet 21.
• Experience with E-Commerce platforms, including Shopify, Magento, or BigCommerce.

Responsabilidades

• Provide technical support for DCKAP Integrator customers.
• Debug integration issues and analyze data flows.
• Troubleshoot customer tickets while ensuring a positive experience.

Conocimientos

Customer-focused problem-solving

Analytical skills

Technical expertise in ERP systems

Experience with E-Commerce platforms

Strong communication skills

Herramientas

DCKAP Integrator

Workato

Celigo

Jitterbit

Descripción del empleo

Goals are great, but systems get the work done. DCKAP makes it easier for systems to work with each other. We help distributors and manufacturers harness the power of flowing data to drive operational excellence and profitable growth. As a result, they spend less time worrying about errors and more time on things that matter.

We are the people behind DCKAP Integrator and QA Touch.

• Care deeply about what you do and about making a difference in the world.
• Seek hypergrowth through consistent learning and experimenting.
• Balance work-life and life-life.
• Live a life of passion both inside and outside of work.
• Work seamlessly with multiple people– teamwork makes the dream work after all!
• Efficiently prioritize tasks and manage time.
• Move quickly, analyze and problem-solve on the go.
• Think outside the box and on your feet.
• Adapt and switch between your work and teamwork.

Integration Consultants at DCKAP are customer-focused problem-solvers who ensure seamless connectivity across systems using our Integration Platform. They bring strong functional and technical expertise in ERP systems (like SAP, Oracle, and Epicor P21) and E-Commerce platforms (such as Shopify, Magento, and BigCommerce). With sharp analytical skills and a passion for delivering exceptional customer experiences, they troubleshoot integration issues, analyze data flows, and resolve challenges efficiently — turning complex technical problems into smooth, reliable solutions.

The Role

In this role, you will:

• Provide technical support for DCKAP Integrator customers.
• Debug integration issues and analyze data flows to identify and resolve root causes efficiently.
• Troubleshoot and resolve customer tickets while ensuring a smooth and positive customer experience.
• Leverage strong functional and technical expertise in ERP systems such as SAP, Oracle, and Epicor Prophet 21.
• Work with leading E-Commerce platforms, including Shopify, Magento, and BigCommerce.
• Collaborate with internal teams (Development, QA, Customer Success) to ensure timely issue resolution.
• Document solutions, best practices, and recurring issues to improve support efficiency.
• Continuously enhance product knowledge and stay updated on integration trends and technologies.

The Requirements

Experience

• 2–5 years of experience in Application Support, Integration Support, or Technical Support roles.
• Solid understanding of ERP systems such as SAP, Oracle, or Epicor Prophet 21.
• Practical experience with E-Commerce platforms, including Shopify, Magento, or BigCommerce.

Expertise

• Strong understanding of B2B distributor business models, including pricing structures, customer hierarchies, and bulk order workflows.
• Proven experience in implementing B2B E-Commerce solutions featuring tiered pricing, credit limits, custom catalogs, and purchase approval flows.
• In-depth knowledge of ERP–E-Commerce synchronization across products, inventory, orders, invoices, and customer data.

Tools + Skills

• Familiarity with integration platforms such as DCKAP Integrator, Workato, Celigo, Jitterbit, or similar.
• Strong ability to analyze API calls, JSON/XML payloads, and system logs.
• Basic understanding of REST APIs, data mapping, and integration workflows.
• Excellent problem-solving, communication, and customer management skills.
• Proven ability to work collaboratively in a cross-functional environment.
• Partner effectively with internal teams (Development, QA, Customer Success) to ensure timely and efficient resolution of customer-reported issues.
• Strong written and verbal communication skills.

Perks you\'ll love

• A generous Learning & Development Budget
• Access to courses on Coursera & Stanford Continuing Studies.
• Reimbursement for relevant certifications and workshops.
• 4-Day work a week, on the second week of every month.
• Fully-Distributed workplace. Work remotely from anywhere in the world.
• Maternity & paternity leave.
• Travel and speak at conferences all around the world– on our tab.
• Hire-A-Star, our yummy referral program with a solid bonus.

Got what it takes?

Final Check

We want to make sure you and DCKAP are a good fit first, so we can move through our hiring process quickly. Before submitting your information, please check all the statements that apply to you!

• I care deeply about what I do.
• I am always seeking opportunities to learn and grow.
• I love reading books.
• I get things done and problem-solve on the go.
• I have a history of thinking outside the box and on my feet.
• I can adapt and switch between individual and teamwork without hiccups.
• I want to work remotely for my daily work.
• I have a history of prioritizing and working efficiently.

While you are welcome to apply, we are looking for people who meet all the criteria mentioned above.