Inbound Guest Concierge - Reservations & Support (Hybrid)

Marriott Vacations Worldwide; Mérida; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A reputable hospitality company in Mérida, Mexico, is hiring for a guest service role requiring a high school diploma and a strong customer service orientation. The successful candidate will manage inbound calls, assist guests with reservations, and ensure a positive experience. Responsibilities include addressing guest needs, maintaining confidentiality, and collaborating with co-workers to achieve team goals. This opportunity is ideal for someone looking to start their career in a supportive environment with potential future remote work options.

Formación

• Must have a positive demeanor and a strong customer service orientation.
• Ability to listen and effectively respond to guest questions and concerns.
• No related work experience is required.

Responsabilidades

• Service inbound guest calls with a high quality of service.
• Assist guests with rescheduling reservations.
• Maintain a positive and upbeat tone while communicating.

Conocimientos

Customer Service Orientation

Interpersonal Skills

Listening

Educación

High school diploma/G.E.D. equivalent

Descripción del empleo

A reputable hospitality company in Mérida, Mexico, is hiring for a guest service role requiring a high school diploma and a strong customer service orientation. The successful candidate will manage inbound calls, assist guests with reservations, and ensure a positive experience. Responsibilities include addressing guest needs, maintaining confidentiality, and collaborating with co-workers to achieve team goals. This opportunity is ideal for someone looking to start their career in a supportive environment with potential future remote work options.