Implementation project manager

Watershed; Ciudad de México; Híbrido; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A growing technology company in Mexico City is seeking a Project Manager for its Customer Data Services team. The role involves overseeing data ingestion service packages from inception to completion, requiring strong project management, customer focus, and exceptional organizational skills. Ideal candidates will have 3+ years in B2B software environments and excel in managing customer-focused projects. This position requires in-office work 4 days a week.

Formación

• 3+ years of project or program management in B2B software or professional services.
• Ability to anticipate needs and remove blockers.
• Experience managing data-centric projects with external customers.

Responsabilidades

• Own end-to-end delivery of Data Ingestion service packages.
• Scope packages and solutions for customer data.
• Align timelines and hold accountability with internal and external teams.

Conocimientos

Project management

Customer-focused

Detail-oriented

Problem-solving

Strong organization skills

Descripción del empleo

Location

Mexico City

Employment Type

Full time

Location Type

Hybrid

Department

Customer / Customer Data Services

About Watershed

Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.

We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you\'ll be interested in joining us!

The role

We’re looking for a customer-focused and detail-oriented individual to be a founding Project Manager on our Customer Data Services team. You’ll own the delivery of our Data Ingestion service packages end‑to‑end—from scoping the customer’s data landscape to aligning timelines and managing service hours—ensuring a predictable, on‑time, on‑budget experience that accelerates customer time-to-value. You’ll work closely with our customers and with internal partners such as Data Specialists, Customer Success Managers, and Sustainability Data Advisors to ensure the successful delivery of our services.

You will:

• Own end‑to‑end delivery of Data Ingestion service packages: Run kickoff, define scope and success criteria, build project plans, manage execution through completion, and hand off cleanly to post-go live teams
• Scope packages and solutions: Lead discovery to understand the customer’s data sources, formats, owners, and quality constraints.
• Align on timelines and hold accountability: Set clear, reasonable timelines with customers; sequence dependencies across internal and customer teams. Hold internal collaborators and customers accountable to milestones; renegotiate timelines transparently when inputs change.
• Control service hours and budget: Track work against quoted hours; forecast burn and course‑correct early to stay within budget. Identify out-of‑scope requests; manage change to protect margin and customer trust.

• Identify risks and escalations: Proactively surface risks (e.g., missing data owners, low data quality, timeline slippage); drive mitigation plans and timely escalations.

You might be a fit if you:

• Have 3+ years of project or program management in B2B software, professional services, or other implementations.
• Are customer obsessed and operate with high ownership; you anticipate needs and remove blockers without being asked.
• Are detail-oriented with strong organization skills; you keep scope, timelines, and artifacts tight and current.
• Identify risks proactively and solve problems in a structured manner; you raise issues early with options and tradeoffs.
• Learn quickly and operate well in ambiguity. You are motivated, systematic, and efficient. You thrive in a high-volume environment.
• Proven experience managing data‑centric projects with external customers

Must be willing to work from an office 4 days per week (except for remote roles)

Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.

What’s the interview process like?

It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process.

What if I need accommodations for my interview?

At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.