Ib / Ob Area Manager, Operations Area Manager

Amazon; Tijuana; Presencial; MXN 1,253,000 - 1,612,000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Tijuana seeks an Area Manager to lead a team of 20 to 45 associates. The role involves enhancing safety standards, managing performance metrics, and implementing process improvements. A candidate must have a bachelor’s degree or equivalent experience, with strong employee management skills and the ability to work flexible hours, including weekends. This position aims to foster a culture of continuous improvement while ensuring the highest levels of customer satisfaction.

Formación

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge / FTE) experience.
• Able to work a flexible schedule including weekends, nights, and holidays.

Responsabilidades

• Lead, manage, and develop a team of 20 to 45 Amazon Associates.
• Support safety programs and OSHA compliance.
• Establish and maintain quality control standards.
• Achieve performance metrics for customer satisfaction.
• Implement process improvements.

Conocimientos

Employee management

Performance management

Team leadership

Process improvements

Educación

Bachelor's degree or equivalent

Descripción del empleo

DESCRIPTION

Amazon is looking for a high-potential leader to be part of Amazon’s Operations specialized on warehousing and order processing to meet or exceed our customer expectations!

As an Area Manager you will have the opportunity to exercise people-focused leadership while mastering the tools, processes, and operations created by the most customer-centric company on Earth.

You will be a part of defining the future of online retail from a distribution warehouse environment, while motivating, mentoring and coaching your team towards the common goal.

As a servant leader, you will ensure that your team of Amazon Associates has all the tools needed to succeed in their tasks during a shift, engaging with them to maintain the highest levels of safety, quality, and performance.

Key job responsibilities

• Lead, manage, and develop a team of 20 to 45 Amazon Associates.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates
• Partner with the management team to establish and maintain quality control standards
• Achieve performance metrics to deliver customer satisfaction.
• Promote and implement process improvements.
• Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed
• Create, manage, and support recognition and communication programs
• Ensure procedures are followed for building security and product loss prevention

A day in the life

• Engage with your team
• Maintain safety standards
• Promote continuous improvement in all aspects of your responsibilities (safety, people, productivity)
• Analyze metrics and seek improvement
• Collaborate with all areas within the premises

Must be able to :

• Stand / walk for up to 10 hours
• Walk with great frequency
• Access all areas of building (ascend and descend ladders, stairs, and gangways safely and without limitation)
• Regularly bend, lift, stretch, reach both below the waist and above the head
• Lift and move items

Positive attitude is a must!

BASIC QUALIFICATIONS

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge / FTE) experience
• Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

PREFERRED QUALIFICATIONS

• 1+ years of performance metrics, process improvement or lean techniques experience