Human Resources Administrator

Arrivia; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading travel solutions company in Veracruz is looking for a Human Resources Administrator to oversee HR operations and ensure alignment with business goals. The ideal candidate will have over a year of HR experience, preferably in a call center environment, with excellent people management skills. Responsibilities include providing guidance, analyzing HR metrics, and improving employee relations. This position offers a competitive salary and additional benefits focused on employee wellness and travel opportunities.

Servicios

Employee Assistance Program

Employee Enrichment & Recognition Programs

Exclusive Travel Rates

Formación

• 1+ years of HR experience is required.
• Call center experience preferred.
• Experience handling HR metrics and analysis is needed.

Responsabilidades

• Provide daily guidance around HR policies and queries.
• Analyze trends and metrics for the HR department.
• Conduct activities with employees to address grievances.

Conocimientos

Excellent people management skills

HRIS experience

Knowledge of labor laws

Flexibility to work shifts

Excellent working knowledge within MS-Office

Descripción del empleo

About This Job

The Human Resources Administrator will oversee all human resources operations and ensure they are aligned with our business goals.

This role will communicate with the leadership and line managers to express new ideas and suggest solutions considering budget limitations and our company culture.

The Human Resources Administrator will act as a consultant / liaison on human resources management and organizational changes.

Responsibilities

• Consult with the business and provide daily guidance around policies and queries
• Analyze trends and metrics for the HR department
• Conduct facetime activities with employees and address grievances
• Work closely with the business / employees to improve work relationships, build morale and improve retention
• Resolving complex employee relations issues and address grievances

Requirements

• 1+ years of HR experience
• Call center experience preferred.
• Excellent people management skills
• HRIS experience.
• Experience handling HR metrics and analysis
• Knowledge of labor laws is essential.
• Flexibility to work shifts that can support our global offices.
• Excellent working knowledge within MS-Office

Position Details

• Salary - $30,000 MXN - $35,000 MXN per month
• Compensation based on experience

Who We Are

Welcome to

arrivia

We specialize in making brands better through the power of travel.

With more than 55 years of combined experience, we're a merger of three powerhouse brands (in case you've heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations.

With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We're focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey.

Grow with us, as we continue our path to deliver innovative solutions and take charge of change.

The adventure is only beginning.

We're on a mission to help people around the world travel better and experience more.

Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

Our Core Values

• Stay Curious: Explore new challenges and make space to learn, grow and improve.
• Keep it Real: Earn trust through open, honest and clear communication.
• Own it: Seek ways to make an impact and take action.
• Win Together: Create a culture of connection and inclusion where everyone can be their best.

Additional Benefits

• Employee Assistance Program
• Dedicated Employee Enrichment & Recognition Programs
• Exclusive Travel Rates on: Cruise, Resorts, Hotels, Tours, Flights & Car Rentals