HR Service Desk Analyst

DoorDash Mexico; Ciudad de México; Presencial; MXN 300,000 - 400,000; Jornada completa

Descripción de la vacante

A leading tech and logistics company in Mexico City seeks a People Services Coordinator to provide exceptional support to employees and managers through the HR service desk. Ideal candidates have a Bachelor's degree and 1+ years in customer support or HR roles, with experience in tools like Workday and Jira. This role offers a dynamic environment focused on employee experience and operational efficiency.

Servicios

Comprehensive benefits

Employee wellness support

Opportunities for career growth

Formación

• 1+ years of business experience in customer support or HR coordination.
• Experience in a fast-paced, constantly changing environment.
• Project management skills to organize and prioritize tasks.

Responsabilidades

• Triage HR service desk tickets for best resolution.
• Respond to HR inquiries professionally and courteously.
• Ensure data accuracy and adhere to best practices.
• Collaborate to build efficient processes to reduce manual transactions.

Conocimientos

Root cause analysis

HR process knowledge

Proactive enhancement

Teamwork and collaboration

Customer service orientation

Communication skills

Attention to detail

Time management skills

Educación

Bachelor's degree or higher

Herramientas

Workday

Jira

GSuite

Descripción del empleo

The People Services team sits within the People Strategy & Operations Organization and is responsible for providing a high quality support experience to employees, in close partnership with functions such as HRBP, Total Rewards, Payroll, Recruiting, Compliance, Global Mobility, Leave of Absences and Accommodations, and HR Technology. The team also plays a key role in driving efficient operations and maintaining data integrity for the People team as a whole by executing key processes throughout the employee lifecycle (e.g. onboarding, terminations, internal transfers, I-9 verification).

About the Role

In this role, you’ll provide world-class service to managers, employees, and partners seeking support via the AskHR service desk. With a focus on accuracy, efficiency, and compliance, you’ll support the execution of People programs spanning the entire employee lifecycle. You’ll also share your observations and contribute ideas to inform ongoing process improvements.

You're excited about this opportunity because you will…

• Triage AskHR service desk tickets to determine the best path for resolution, reviewing resources and escalating to a Center of Excellence when appropriate.
• Promptly respond to HR-related inquiries in a professional and courteous manner by delivering thoughtful and timely responses to resolve issues within given Service Level Agreement (SLA).
• Effectively resolve employee inquiries using tools such as Workday for HR transactions, JIRA for ticket tracking, and Confluence as a knowledge base.
• Alert team to issues or trends of significance and provide feedback or ideas for updates to address gaps in process or policy.
• Contribute to the delivery of DoorDash's employee lifecycle from beginning to end.
• Ensure data accuracy, completeness, and integrity by adhering to best practices.
• Collaborate within the People Ops Enablement team to help build efficient processes and automations to reduce manual transactions.
• Be an instrumental partner to our DoorDash employees, providing support and inclusion.

We're excited about you because…

• You're able to perform root cause analysis on more complex processes and services
• You have knowledge of HR process and best practices
• You're proactive in identifying opportunities to enhance the employee experience
• You're passionate about coordination and cross-functional collaboration
• You're a team player and able to champion your ideas and others
• You're able to work on issues and improve programs
• You have excellent written and verbal communication skills
• You have exceptional attention to detail
• You are customer-service oriented
• You have strong time management skills and are self driven

Qualifications

• Bachelor's degree or higher (or equivalent experience)
• 1+ years of business experience with exposure to customer support, HR coordination or operations, recruiting coordination or operations, or a support analyst role
• Experience with Workday, Jira, GSuite
• Project management skills and discipline to organize and prioritize
• Experience in a fast-paced, constantly changing environment

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.