HR Process Specialist – Especialista de procesos de RH

Infosys Limited; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa global de servicios digitales busca un Especialista de Procesos de RH en Cuautitlán Izcalli. El candidato ideal tendrá al menos 2 años de experiencia en administración de RH y sólidas habilidades de comunicación en inglés y español. Las responsabilidades incluyen procesar transacciones de RH, resolver problemas administrativos y capacitar a los miembros del equipo. Se ofrecen oportunidades de crecimiento en un entorno dinámico.

Formación

• Mínimo 2 años de experiencia en procesos de administración de RH.
• Capacidad para manejar problemas administrativos de nivel 2 y 3.
• Experiencia en asegurar el cumplimiento de los acuerdos de nivel de servicio.

Responsabilidades

• Procesar y realizar controles de calidad en las transacciones de RH.
• Resolver problemas de administración y consultas de alto volumen.
• Capacitar y desarrollar miembros del equipo.

Conocimientos

Habilidades de comunicación en inglés y español

Conocimiento de políticas de RH y leyes laborales

Orientado a resultados y plazos

Experiencia con plataformas de RH (People Soft, Workday)

Educación

Licenciatura o equivalente

Herramientas

Workday

Descripción del empleo

Overview

Job Title: HR Process Specialist – Especialista de procesos de RH
Location: Cuautitlán Izcalli, Edo. Mex.
Department: HR – People Services
Reports To: People Services Lead

Mandatory Qualifications

• Graduate - BA or equivalent.
• Minimum 2 years of experience in HR Administration process.
• Strong communication skills in both English and Spanish.
• Knowledge of HR policies, procedures and employment laws
• Results and deadline driven.
• Proficient in HR platforms (People Soft, Workday etc).

Nice to have

• Workday Experience.

Key responsibilities

• Process & do quality checks on HR transactions which may include:
  • New hires
  • Employment data changes
  • Terminations/Retirements
  • Earnings/deduction transactions
• Resolve and handle tier 2 & 3 transactional and administrative issues relating to areas such as leave administration, wage statements, unemployment claims, benefits administration etc. through comprehensive and accurate research within commitment guidelines
• Identify trends and high-volume inquiries that may indicate corporate-wide issues; get the team prepared to handle such high volumes at times
• Escalate non-transactional, production, or interpretative policy issues promptly and according to established protocols
• Maintain & report on service level agreements
• Evaluated the adequacy of current programs and recommended plan design changes and the addition of new plans.
• Supervised legal, financial and procedural activities.
• Train and develop team members
• Provide both positive and negative feedback to team members
• Respond to escalated issues from associates, HR professionals, and HR managers

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.