Helpdesk Senior Associate-Portuguese

NTT DATA North America; Región Centro; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Helpdesk Senior Associate to provide L1 support primarily in hardware and MS Office. Candidates must have advanced skills in Portuguese and Spanish and be available to work 45 hours weekly in Guadalajara, Mexico. The position offers a competitive salary and includes benefits such as medical and dental insurance, vacation days, and growth opportunities within the company.

Servicios

Competitive salary

Grocery Tickets - 12% of base salary

30 days of christmas bonus

12 days of vacations

50% Vacation bonus

5 personal days per year

Medical insurance (You and your family)

Life insurance

Dental Insurance

Discounts with selected Optics

Opportunity to grow in the company

Formación

• Availability to work 45 hours per week.
• Looking to work in IT Environment.
• 6 months of experience in Customer Service.

Responsabilidades

• General L1 support for hardware and MS Office packages.
• Advance technical support for in-house applications and developments.
• Answer technical support calls providing and escalating to other support groups.
• Provide support based on email generated requests or reports.
• Document troubleshooting steps and detailed description of the customer incidents and requests.
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Conocimientos

Advanced Portuguese

Advanced Spanish

Customer Service

Descripción del empleo

Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.

Location: Remote (candidate MUST LIVE IN GUADALAJARA)

Requirements

• Availability to work 45 hours per week
• Advanced Portuguese and Spanish
• Looking to work in IT Environment
• 6 months of experience in Customer Service

We Offer

• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Helpdesk Senior Associate - Portuguese