Healthcare Virtual Assistant - Mexico

Medium; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading online healthcare services company is seeking a Healthcare Virtual Assistant to manage patient interactions and support healthcare providers. The ideal candidate will possess a Bachelor's degree in a medical field, excellent communication skills, and at least 1 year of experience as a Medical Virtual Assistant. This remote position offers flexible US work hours with opportunities for career growth and a supportive team environment.

Servicios

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Formación

• At least 1 year experience as a Medical Virtual Assistant.
• Solid understanding of medical terminologies and practices.
• Understanding of healthcare privacy regulations.

Responsabilidades

• Document new patient and referral intake.
• Manage appointment bookings, cancellations, and rescheduling.
• Assist with processing insurance claims and handling billing inquiries.

Conocimientos

Excellent English communication skills

Strong interpersonal skills

Solid organizational & time management skills

Tech savvy & familiar with current technologies

Educación

Bachelor's degree in medical fields or pharmaceutical-related industry

Herramientas

EHR/EMR systems

USB Headset with Noise Cancellation

Working Webcam

Descripción del empleo

Healthcare Virtual Assistant (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Healthcare Virtual Assistant to start immediately!

Duties and Responsibilities

1. Document new patient and referral intake
2. Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
3. Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
4. Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
5. Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
6. Assist in analyzing healthcare data, preparing reports, and maintaining records.
7. Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.
8. Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.
9. Ad hoc tasks

Qualifications

• Bachelor's degree in medical fields or the pharmaceutical-related industry.
• At least 1 year experience as a Medical Virtual Assistant.
• Excellent English communication skills both written and verbal. (At least C1 level)
• Solid understanding of medical terminologies and practices
• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues.
• Understanding of healthcare privacy regulations.
• Strong interpersonal skills.
• Solid organizational & time management skills with keen attention to details
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
• Able to work on a graveyard shift

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule

US work hours (20-40 hours per week)

Location

This is a remote job

Salary

This is based on your experience and skills.

Please note

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
• You may also refer your friends using our Affiliate Marketing Program and earn up to $1,000 MXN if your referral is hired.