Head Of Smb - Remote Work

Bairesdev; Xico; A distancia; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading tech company is seeking a Head of SMB Accounts to lead and manage a team of Account Managers in a fully remote position. The successful candidate will ensure high client satisfaction, develop growth strategies, and own the health of the SMB portfolio. Candidates should have over 7 years of experience in Account Management within the tech or outsourcing sectors and must possess advanced English skills. This role offers excellent compensation and flexible working hours.

Servicios

Flexible working hours

Paid parental leaves

Supportive environment with mentorship

Formación

• 7+ years of experience in Account Management or Delivery.
• 7+ years of experience in the tech / outsourcing sector.
• Experience managing a team and high retention.

Responsabilidades

• Lead and manage a team of Account Managers.
• Own the overall health of the SMB portfolio.
• Identify accounts with growth potential.

Conocimientos

Account Management

Client Satisfaction

Team Management

Growth Strategies

Advanced English

Technology Roadmaps

Descripción del empleo

Join to apply for the Head of SMB - Remote Work role at BairesDevGet AI-powered advice on this job and more exclusive features.At BairesDev® we've been leading the way in technology projects for over 15 years.

We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

• M revenue portfolio across approximately
• accounts and 300 active HC.

The Head of SMB Accounts leads the strategy and execution for a $ M revenue portfolio across approximately accounts and 300 active HC.

What You’ll Do

• Lead and manage a team of Account Managers.
• Own the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.
• Identify accounts with growth potential and develop tailored engagement strategies to unlock expansion opportunities.
• Design, improve, and institutionalize playbooks and operating models for SMB account management.
• Build a deep understanding of client organizations, technology roadmaps, and long-term needs to position BairesDev as a strategic partner.
• Act as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.

What we are looking for

• 7+ years of experience in Account Management or Delivery.
• 7+ years of experience in the tech / outsourcing sector.
• Experience managing a team.
• US Visa or EU Passport.
• Availability to travel up to 20% of the time.
• Advanced level of English.

100% remote work (from anywhere). Excellent compensation in USD or your local currency if preferred. Hardware and software setup for you to work from home. Flexible hours : create your own schedule. Paid parental leaves, vacations, and national holidays. Innovative and multicultural work environment : collaborate and learn from the global Top 1% of talent. Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT ConsultingApply now and become part of a global team where your unique talents can truly thrive!