Global Tech Support Specialist (Bilingual Spanish)

Emplifi; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading CX technology company seeks a Customer Support Representative to provide exceptional technical assistance globally. The role involves managing daily customer inquiries, ensuring high satisfaction rates, and collaborating with engineering teams to resolve escalated issues. Ideal candidates will have customer-facing experience, with fluency in Spanish; Portuguese is preferred. This position offers a rapid-paced international environment with opportunities for professional growth and development.

Servicios

International work environment

Professional growth opportunities

Agile and open-minded culture

Formación

• Ability to read, write and speak in Spanish is required.
• Previous experience in technical or IT client support is preferred.
• Experience in the CRM and call center industry is a plus.

Responsabilidades

• Handle daily customer inquiries and ensure follow up.
• Ensure customer satisfaction through professional support.
• Collaborate with Engineering team for escalated issues.

Conocimientos

Customer-facing experience

Bilingual (Spanish required, Portuguese preferred)

Technical information delivery

Multitasking and prioritization

Organization skills

Herramientas

CRM systems

APIs understanding

SaaS technology

Descripción del empleo

A leading CX technology company seeks a Customer Support Representative to provide exceptional technical assistance globally. The role involves managing daily customer inquiries, ensuring high satisfaction rates, and collaborating with engineering teams to resolve escalated issues. Ideal candidates will have customer-facing experience, with fluency in Spanish; Portuguese is preferred. This position offers a rapid-paced international environment with opportunities for professional growth and development.