Global Field Services Leader - Associate Director

NTT DATA, Inc.; Reynosa; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global technology services company is looking for an Associate Director - Field Services in Reynosa, Tamaulipas. This role involves overseeing a field service team to ensure quality and customer satisfaction. Candidates should have extensive IT leadership experience, be bilingual in Spanish and English, and possess strong project management skills. This position supports a global team and requires occasional travel. The company offers opportunities for growth in a flexible work environment.

Formación

• 8+ years previous IT leadership experience.
• 5+ years prior technical/IT experience.
• Ability to create and document processes.

Responsabilidades

• Direct the Field Service Team to achieve Quality, SLA, and Customer Satisfaction.
• Conduct Client Field AHOD Meeting.
• Regularly coach and mentor team members.

Conocimientos

IT leadership experience

Technical/IT experience

Bilingual (Spanish and English)

Excellent communication skills

Project Management

Proficiency with Excel

Leadership skills

Educación

Undergraduate degree or equivalent

Herramientas

ITIL Certification

Descripción del empleo

A global technology services company is looking for an Associate Director - Field Services in Reynosa, Tamaulipas. This role involves overseeing a field service team to ensure quality and customer satisfaction. Candidates should have extensive IT leadership experience, be bilingual in Spanish and English, and possess strong project management skills. This position supports a global team and requires occasional travel. The company offers opportunities for growth in a flexible work environment.