Global CSM Manager: Lead, Grow & Drive Customer ROI

Oracle; Región Centro; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global technology leader is seeking a Customer Success Manager to lead a team focused on driving customer value through exceptional engagement and support. The ideal candidate will have extensive experience in leading customer-facing teams, particularly in a SaaS environment. Responsibilities include mentoring team members, ensuring customer satisfaction, and collaborating with multiple stakeholders to maximize the impact delivered to clients. This role offers a unique opportunity to influence customer success across various industries.

Formación

• Demonstrated success leading and developing customer-facing teams in a SaaS, ERP/CRM, or cloud software environment.
• Proven ability to collaborate in a high-growth, matrixed environment.
• Excellent communication and presentation skills.

Responsabilidades

• Lead, coach and mentor a global team of CSMs.
• Guide your team to understand customers' business processes and goals.
• Support the team in identifying product expansion and cross-selling opportunities.
• Track and report on team performance metrics.

Conocimientos

Leadership

Mentoring

Customer Engagement

Organizational Skills

Analytical Abilities

Educación

Bachelor’s degree or equivalent professional experience

Descripción del empleo

A global technology leader is seeking a Customer Success Manager to lead a team focused on driving customer value through exceptional engagement and support. The ideal candidate will have extensive experience in leading customer-facing teams, particularly in a SaaS environment. Responsibilities include mentoring team members, ensuring customer satisfaction, and collaborating with multiple stakeholders to maximize the impact delivered to clients. This role offers a unique opportunity to influence customer success across various industries.