Front Desk Analyst

Globant; Monterrey; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A major technology services firm in Monterrey is looking for a Front Desk Analyst to manage facilities and vendor relations. This role involves coordinating maintenance services and providing support to visitors. The ideal candidate will have excellent organizational and problem-solving skills, with a service-oriented mindset. Join us to contribute to a diverse and inclusive work environment.

Formación

• Enjoy solving problems.
• Excellent organizational skills.
• Flexible, able to work in a changing environment.
• Great attention to details.
• Being service oriented with the ability to build strong working relationships.
• Strong written and verbal communicator.
• Experience working with confidential and sensitive information.

Responsabilidades

• Schedule and monitor service maintenance calls for HVAC efficiency.
• Handle requests related to buildings and grounds.
• Serve as liaison with vendors and monitor their performance.
• Initiate planned maintenance programs for office equipment.
• Assist with facility modifications and cost estimates.
• Point person for mailing & shipping.
• Coordinate facility, grounds, and maintenance upkeep.
• Manage negotiations with service vendors.
• Provide general support to visitors including facility tours.
• Ensure compliance with health and safety legislation.

Conocimientos

Problem-solving

Organizational skills

Service orientation

Attention to detail

Strong communication

Intermediate English

Descripción del empleo

We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.

Right now, we are looking for a Front Desk Analystto join ourWorkplace Experience Team!

This team is responsible for coordinating services such as cleaning, security and maintenance, to make sure the surrounding environment is in a suitable condition to work creating a safe, comfortable and productive working environment. Workplace Experience is responsible for the overall employee experience and the elements that influence it at our Globant offices

You will have the chance to:

• Scheduleand monitorservice maintenance calls to make the heating, ventilation and air conditioning (HVAC) system more efficient.
• Handlerequests related to buildings and grounds and can consist of light plumbing, electrical work, painting and all around “handyman” tasks.
• Serveas liaison with and monitors performance of vendors, ie: Custodial, Security, HVAC, Plumbing, Electrical, and Outside Store Owners.
• Initiateplanned maintenance programs for a variety of office equipment.
• Planand implementthe best allocation and use of space and resources for the needs raised by our internal client.
• Assist with the schedule of facility modifications, including cost estimates.
• Point person for mailing & shipping at local office.
• Conference room set-up, onsite event planning, organize and schedule onsite meetings.
• Coordinateand overseeapplicable facility, grounds and maintenance upkeep, office moves
  and building related projects.
• Work autonomously to perform day-to-day tasks with supervision. Involves the Lead when
  relevant/crossover decisions need to be made.
• Managenegotiations with vendors of services, prices, equipment and assets.
• Managerelationships with vendors, service providers making sure all items are billed and paid for on time.
• Know and help the good administration of the monthly budget.
• Providegeneral support to visitors: ensures the proper organization of meetings. Provide general support to visitors, including tours of the facility.
• Guaranteethe requirements of the health and safety area so that the facilities comply with the national legislation. Maintains fire evacuation and disaster response plans. Contact person for any communication with building managers/security and maintenance.
• Responsible under supervision in the development and implementation of office policies by establishing procedures and standards to guide the operation of the office

What will help you succeed:

• Enjoy solving problems.
• Excellent organizational skills.
• Flexible, able to work in a changing environment.
• Great attention to details.
• Being service oriented with the ability to build strong working relationships.
• Strong written and verbal communicator.
• Intermediate English skills(not mandatory)
• Experience working with confidential and sensitive information.

At Globant we believe that an inclusive culture and a diverse environment makes us stronger. We encourage people to have an inclusive spirit as our global footprint expands. We seek to generate a place of inspiration and growth for everyone. A safe space, based on equity as a value, where everyone's careers can be promoted and developed in the same way. There is no innovation without diversity and there is no improvement without plurality.

This job can be only be filled in Monterrey, Nuevo León

Are you ready?