Fraud Operations Manager

Tala; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading fintech company based in Mexico seeks a proactive Fraud Operations Manager to oversee fraud monitoring and lead investigations. The role requires collaboration with various teams to implement fraud prevention solutions and develop new controls. Candidates should have analytical skills and experience leading teams in a fast-paced environment. This position supports a remote-first culture and aims to foster diversity and inclusion.

Formación

• Proven experience in fraud detection and prevention.
• Strong analytical skills and attention to detail.
• Experience leading teams in a fast-paced environment.

Responsabilidades

• Oversee daily monitoring of fraud metrics.
• Lead complex fraud investigations from detection to resolution.
• Develop and implement fraud controls and procedures.

Descripción del empleo

About TalaTala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems.

With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents.

Tala has been named by the Fortune Impact 20 list, CNBC's Disruptor 50 five years in a row, CNBC's World's Top Fintech Company, Forbes' Fintech 50 list for eight years running, and Chief's The New Era of Leadership Award.

We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about our mission.By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence.

Currently, over nine million people across Kenya, the Philippines, Mexico, and India have used Tala products.

Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India. Most Talazens join us because they connect with our mission.

If you are energized by the impact you can make at Tala, we'd love to hear from you!

The Role

We are seeking a proactive and skilled Fraud Operations Manager to join our dynamic team.

What You’ll Do

• Oversee daily monitoring of fraud and operational metrics to identify and react to emerging fraud trends.
• Lead and conduct complex fraud investigations, from initial detection through to resolution.
• Develop and implement new fraud controls, rules, and procedures to mitigate risk and reduce fraud losses.
• Work closely with product, engineering, and data analytics teams to translate operational insights into scalable fraud prevention solutions.
• Collaborate with customer support and compliance teams to ensure a seamless and customer‑centric approach to fraud escalations.
• Serve as the primary point of contact for fraud-related concerns, communicating findings and recommendations to key stakeholders.
• Recruit, train, and mentor a team of fraud operations specialists and investigators.
• Build a strong, collaborative team culture focused on continuous improvement and shared objectives.

We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience.

We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.