Floor Supervisor

Hilton Worldwide, Inc.; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Monterrey seeks a Floor Supervisor responsible for supervising room attendants and ensuring excellent guest experiences. This role includes daily room allocation, managing guest requests, and conducting routine inspections to meet high housekeeping standards. The ideal candidate will have experience in team supervision, a commitment to customer service, and strong communication skills. Opportunities exist for professional development in this dynamic environment.

Formación

• Committed to delivering a high level of customer service.
• Experience in managing/supervising a team in a similar role.
• Experience in the hotel or cleaning industry.

Responsabilidades

• Supervise room attendants to ensure an excellent guest experience.
• Allocate rooms and cleaning tasks to team members daily.
• Inspect guest bedrooms to meet housekeeping standards.
• Manage guest requests and complete routine inspections.

Conocimientos

Customer service

Team management

Communication

Interpersonal skills

Attention to detail

Descripción del empleo

Floor Supervisor (HOT0C5BW)

A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

Work Locations

Hilton Hotels – Monterrey 64750

What will I be doing?

• Daily allocation of rooms and deep cleaning tasks to team members
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost property procedures
• Report maintenance issues to Maintenance/Engineering Department
• Assist Head Housekeeper with training requirements
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

• Committed to delivering a high level of customer service
• Experience in managing/supervising a team in a similar role
• Experience in the hotel/cleaning industry
• Good oral and written communication
• Previous experience in Hosting Service (Governance)
• High standards of cleanliness
• Good interpersonal skills
• Ability to work on their own or in teams

It is advantageous if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!