Field Service Technician I

Buscojobs México; Jalisco; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology solutions company in Jalisco is seeking a Technical Support Engineer. You will provide essential post-sales support for SaaS Cloud activities, resolving customer issues and ensuring high levels of satisfaction. The ideal candidate has a technical degree, 2+ years of SaaS support experience, and strong customer service skills. This role also requires multitasking abilities and a strong understanding of SaaS lifecycle events, along with SQL knowledge and familiarity with debugging tools.

Servicios

Law Benefits

Social Security (IMSS)

12 Vacation Days after First Year

Food Vouchers

Health Insurance

Formación

• 2+ years supporting, developing or implementing SaaS products.
• 1-2 years networking/database administration.
• Experience working with different operating systems.

Responsabilidades

• Provide post-sales technical support for SaaS Cloud activities.
• Resolve customer issues and maintain high customer satisfaction.
• Collaborate with Cloud Operations and Development teams.

Conocimientos

Analytical skills

Customer service skills

Multitasking

SaaS lifecycle understanding

SQL knowledge

Educación

Technical degree (BS in Computer Science/Engineering)

Herramientas

Python

Ruby

AWS

Jira

Confluence

Salesforce

Descripción del empleo

Technical Support Engineer

Hoy

As a member of the Oracle SaaS Cloud Central team, you will be responsible for:

• Post-sales technical support of all SaaS Cloud Administrative activities.
• This includes, but is not limited to, support of:
• Environment refreshes (Moving data from a source environment to a target environment)
• Planned and unplanned outages
• Oracle SaaS Cloud Portal features & functionality
• Activating & provisioning SaaS Cloud accounts & environments
• IP Allowlisting setup
• Environment resizing setup
• Language Pack installation setup
• SaaS account creation & password resets
• Sign-on problems, including Single Sign On (SSO)
• VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams)
• Migration related issues from one data center to another
• Partnering with our Cloud Operations & Development teams to provide solutions to customers

Education & Experience:

• Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA Or functional degree + technical higher degree
• 2+ years supporting, developing or implementing SaaS products
• 1 - 2 years networking / database administration

Required Skills:

• Understanding of SaaS lifecycle events
• Outstanding analytical skills
• Unprecedented customer service skills
• Multitasking skills
• (Portuguese a plus)

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Advanced Technical Support

Hoy

About Us: It\'s simple, we prosper by putting people ahead of profits. Point blank. We created Helpware because we saw a need to change the way business is done in outsourcing. Helpware is a better kind of outsourcing, centered around People.

What is this role about? As an Advanced Technical Support, you will deliver world-class support to our customers.

What awaits you in this role:

• Be the Electronic Health Record (EHR) integration expert and monitor sync stability for customers and partners
• Find the root cause of a customer\'s issue, map the issue to the associated area of the product, and provide reproducible steps to engineering teams
• Provide cross-functional front-line team members with support in resolving customer issues, translating technical concepts into a more digestible manner, and expanding internal knowledge
• Be the voice of the customer, listen and analyze feedback to improve how we work
• Share knowledge by documenting and training cross-functional teams

What we are looking for:

• 2+ years in a fast-paced SaaS environment
• Strong SQL and database understanding
• Familiarity with debugging browser issues using developer tools
• Working knowledge of Python, Ruby and familiarity with AWS
• Understanding of physical and virtual server infrastructures including VMs
• IT infrastructure experience in Windows is a plus
• Experience with Jira/Confluence or Salesforce is a plus
• Ability to thrive without a playbook and adapt to a dynamic product
• Strong bias to action and English communication skills

What we offer:

• Law Benefits
• Social Security (IMSS)
• 12 Vacation Days after First Year
• Vacation Bonus (Prima Vacacional)
• Christmas Bonus (Aguinaldo)
• Sunday Bonus (Prima Dominical)
• Food Vouchers
• Health Insurance
• Excellent Work Environment
• Opportunities for Growth
• On Staff Nutritionist
• Convenient Partnerships for Food and More

Our client\'s Background: Our client connects patients, doctors, and developers to accelerate healthcare innovation. AVISO DE PRIVACIDAD

Technical Support Engineer

Hoy

Requirements:

• More than 1 year of experience providing Technical Support
• More than 1 year of experience in Information Technologies and related fields
• Solid experience working with different operating systems
• Experience running checks and reporting issues on different systems and software
• Able to work in a hybrid way, attending offices twice a week in Jardines del Bosque, Guadalajara, Mexico

Benefits:

• Access to corporate training and Virtual certifications
• Access to corporate dynamics and awards
• Novacomp Benefits Program
• Birthday off
• Paid days off (12 working days per year)

Technical Support Specialist

Hoy

GovOS is a leading provider of transaction and compliance software for state and local governments. The role includes duties such as answering support requests, incident management, logging in Service Cloud, escalation, knowledge sharing, and delivering customer-focused service. Qualifications include at least 3 years of support experience, strong English, hardware support, SQL/MySQL, XML, and certifications preferred. Benefits include hybrid work, medical, life insurance, vacation and other rewards. The pay range is described with variability.

Technical Support Manager

Hoy

About the Role: Lead customer support operations in Mexico, oversee daily ticket management, drive process improvements and KPIs, coach teams, and partner with Canadian HQ.

Key Responsibilities:

• Lead Technical Support and Monitoring teams
• Oversee ticket management and SLAs
• Implement processes and tools to track and close tickets
• Root-cause analysis for recurring issues
• Collaborate with Development Team to optimize KPIs
• Use data and feedback to reduce churn and control costs

Skills and Qualifications:

• Bachelor\'s in Electronics, IT, or Computer Engineering
• Fluent English
• Experience in technical support management in tech or GPS tracking
• Leadership and process optimization skills
• Strong problem solving and data analysis
• Excellent organizational skills

Why Join PosiTrace? A career with growth opportunities and a collaborative team.

Compensation and Benefits:

• Base Salary: Starting at 33,000 MXN/month
• Performance Bonus

Ready to lead a high-impact team? Let\'s talk.

Tier One Technical Support

Hoy

Introduction: IBM Service Delivery Specialist; responsible for customer success, proactive problem monitoring, and delivering support strategies.

Your Role and Responsibilities:

• Maintain reliable, efficient customer service and documentation
• Assist users with networks, workstations, and equipment
• Provide helpdesk support for desktop software, hardware, peripherals
• Provide 24-hour support for critical operations
• Maintain detailed work logs and documentation
• Communicate issues to Operations and other users
• Escalate to Tier 2 and manage follow-ups
• Participate in on-call rotations
• Maintain professional relationships

Required/Preferred: English skills, problem-solving, on-call experience, and related expertise. Business unit and IBM background and location statements follow as provided in the original text, ensuring equal opportunity language is preserved.

Bilingual Technical Support Representative

Hoy

This role involves enabling seamless smartphone and wearables support, English fluency, Windows/iOS/Android knowledge, and the ability to train and work 5 days/week with on-site requirements. Salary details and benefits are included (MXN). Training and work-from-home policies are described.

Tier One Technical Support

Hoy

Introduction: IBM Tier 1 role similar to earlier IBM section with responsibilities and required expertise repeated. Includes location and company culture language.

Location Statement and equal opportunity language preserved from the original.