Field Service Engineer

Servicios Administrativos Y Consultores Leo S.A De C.V; Xico; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Una empresa de consultoría técnica en Xico, Veracruz, busca un Ingeniero de Servicio para ofrecer soporte técnico en sistemas analíticos. Las responsabilidades incluyen instalación, mantenimiento y formación de clientes en productos Bruker. Se requieren al menos 2 años de experiencia en reparaciones, habilidades comunicativas efectivas y dominio del inglés. Ofrecemos un ambiente de trabajo colaborativo y formación continua.

Servicios

Introducción práctica y formación regular

Bono de productividad

Formación

• Mínimo 2 años de experiencia en diagnóstico y reparación de instrumentos analíticos.
• Capacidad para comunicarse con clientes de manera efectiva.
• Habilidades fuertes en resolución de problemas técnicos.

Responsabilidades

• Instalación de sistemas FT-IR / FT-NIR / Raman en el sitio del cliente.
• Mantenimiento y reparación del producto.
• Entrenamiento a clientes para operación del equipo.
• Comunicación constante con los clientes para ofrecer soporte.

Conocimientos

Habilidades técnicas en instrumentación analítica

Orientación al cliente

Comunicación escrita y verbal

Conocimientos de MS Office

Inglés intermedio (B2)

Habilidades organizativas

Educación

Título en ingeniería eléctrica, electrónica, química, física o disciplina relacionada

Herramientas

Instrumentos de FT-IR, FT-NIR, Raman

Descripción del empleo

Responsibilities

The function of the Service Engineer is to provide expert hands‑on technical expertise in all aspects of installation, commissioning, customer training, maintenance, trouble shooting and customer support for Bruker Optics products as required.

• Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.
• Repair and maintenance of the product at customer’s site.
• Familiarize and train customers for operation of the equipment.
• Secure customer acceptance of installation and repair sign‑off.
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
• Periodic servicing of the product at customer’s location depending upon the service contract.
• Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.
• Solve any queries the customer might have about the product.
• Maintain records of all the field trips made, products sold, and services offered in a proper documented form.
• Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems.

Qualifications

• A tertiary level qualification in electrical or electronic engineering, chemistry, physics, or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience.
• Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.
• Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy‑to‑understand manner.
• English skills are required, min. upper intermediate level (B2).
• Excellent organizational skills with ability to work independently, prioritize, multi‑task, follow through, and meet deadlines within an entrepreneurial and customer‑focused work environment.
• Expertise in FT-IR spectroscopy, NIR‑Raman technology, Remote Sensing, Microscopy, and laboratory organization is advantageous.

We offer you

• A growing and healthy group of company where mutual respect and trust are the basis for the cooperation and communication.
• A comprehensive and practical introduction into the work and regular training at the Bruker Headquarter Academy.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $21, - $27 al mes

Horario

• Turno de 8 horas

Pago complementario

• Bono de productividad