FBS IT Vendor Specialist

Capgemini; Ciudad de México; Híbrido; MXN 915,000 - 1,283,000; Jornada completa

Descripción de la vacante

A leading global consulting firm seeks an experienced IT Service Manager to develop and maintain SLAs for IT services. The ideal candidate will have 4-6 years of experience, a BS in Computer Science, and full English fluency. This role offers a competitive salary, performance-based bonuses, and flexible work arrangements within a dynamic and inclusive culture.

Servicios

Competitive salary and performance-based bonuses

Comprehensive benefits package

Flexible work arrangements

Private Health Insurance

Paid Time Off

Training & Development opportunities

Formación

• Experience in Finance / Insurance / Healthcare / or Regulated industries is a plus.
• Experience in the IT Vendor in IT Role Area.
• Knowledge of Internal Expense Report systems.

Responsabilidades

• Develops and maintains customer facing SLAs regarding IT Services.
• Understands charging principles and explains detailed costs.
• Ensures the local SLA is kept up to date to meet changing requirements.
• Engages with Program Managers to understand customer impact.
• Mentors/coaches lower-level staff.

Conocimientos

4-6 years of experience in a similar role using SAP PaPM Modules

Full English Fluency

Planning and attention to detail

Negotiation & Communication

Influence and driving conversation

Educación

BS in Computer Science or similar

Herramientas

Quickbase

Power Apps

MS Office

Service Now

Power BI

Descripción del empleo

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence
• A dynamic, diverse, and multicultural work environment
• Leaders with deep market knowledge and strategic vision
• Continuous learning and development

This role develops, manages and maintains #Client Group# SLAs with our IT vendors that assemble the MSLA components into appropriate customer facing services. Also produces regular reports to assess actual performance /availability of IT services against SLAs and reviews performance with key contacts.

Responsibilities

• Develops and maintains customer facing SLAs regarding IT Services, working with various entities (Finance, Supplier, Business), as required.
• Understands charging principles and explains detailed costs to the business throughput measures, produces reports to assess actual performance and availability of services against SLAs, and reviews results with key contacts.
• Ensures the local SLA is kept up to date to meet changing requirements, understands the customer impact of new developments, and engages appropriate suppliers to meet the business needs; Conducts surveys, analyses customer satisfaction results, and initiates appropriate improvement programs.
• Understands any business variation in operational demand and engages appropriate suppliers to meet business needs.
• Engages with Program Managers to understand the customer impact of new developments and makes changes to SLAs as appropriate; Produces the Service Agreements between legal entities, working with Finance, Legal and suppliers.
• Explains detailed charges/costs to the business and understands charging principles, Understands and implements business throughput measures; Mentors/coaches lower-level staff.

Requirements

• 4-6 years of experience in a similar role using SAP PaPM Modules (Required)
• BS in Computer Science or similar
• Previous experience in Finance / Insurance / Healthcare / or Regulated industries (PLUS)
• Full English Fluency
• Experience in the IT Vendor in IT Role Area
• Internal Expense Report systems

Soft Skills

• Planning and attention to detail
• Negotiation & Communication
• Influence and driving conversation

Technical Experience

• Quickbase (Desirable)
• Power Apps (Desirable)
• MS Office
• Service Now (Desirable)
• Power BI (Desirable)

Benefits

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.