FBS Customer Representative - Insurance Policy Support - CDMX Reforma

Capgemini; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading insurance provider in Mexico City (CDMX) seeks a candidate for an in-person policy administration role. Responsibilities include processing inbound requests, improving operational efficiency, and maintaining a knowledge management system. Ideal candidates are fluent in English, have strong verbal and written skills, and demonstrate problem-solving abilities. Competitive salary and comprehensive benefits provided.

Servicios

Competitive salary and performance-based bonuses

Comprehensive benefits package

Career development and training opportunities

Dynamic and inclusive work culture

Private Health and Dental Insurance

Pension Plan

Meals tickets

Life Insurance

Formación

• Some experience in insurance or related field preferred.
• Highly thorough and dependable.
• Possesses flexibility to work in a fast-paced, dynamic environment.

Responsabilidades

• Processes a high volume of moderately complex inbound policy administration requests.
• Proactively identifies process improvement opportunities.
• Assists with maintaining knowledge management system to ensure resources are current.

Conocimientos

English Fluent

Strong verbal communication

Demonstrated written communication

Problem solving skills

Technical aptitude

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world

With more than 48,000 exclusive and independent agents and nearly 21,000 employees, Farmers has written over US$25 billion in gross Property & Casualty premiums. The company is a market leader in Personal Lines insurance, offering specialized solutions such as dwelling fire and seasonal property coverage, designed to meet diverse customer needs and protect what matters most.

Essential Job Functions:

Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Performs work independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy

Processes moderately complex inbound policy administration requests received through non-phone channels from internal and external customers. Uses knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses. Works in multiple systems to access information, process transactions, and document important notes in customer file. Reports systems or process issues to supervisor. Proactively identifies process improvement opportunties and makes suggestions to optimize efficiency, increase quality, and reduce costs. Performs other duties as assigned. Grows knowledge through self-directed learning. Supports peers by sharing knowledge and helping them understand the knowledge management system. Assists with maintaining knowledge management system to ensure knowledge resources are current. Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off.

Education Requirements:

Education Requirements: High School Diploma or equivalent required

Experience Requirements:

Experience Requirements: Some experience in insurance or related field preferred.

Location: Live in CDMX - In person

Additional Qualification:

• English Fluent

• Strong verbal communication and listening skills.
• Demonstrated written communication skills.
• Highly thorough and dependable.
• Demonstrates a high commitment to quality.
• Demonstrated problem solving skills.
• Effective interpersonal skills.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Demonstrated time management and priority setting skills.
• Quickly troublseshoots and resolves problems.
• Possesses a high degree of initiative.
• Proactively approaches responsibilities.
• Possesses strong technical aptitude.
• Intermediate computer skills including Microsoft Office Suite.
• Able to learn and adapt to new technology.
• Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Dynamic and inclusive work culture within a globally renowned group
5. Private Health and Dental Insurance
6. Pension Plan
7. Meals tickets
8. Life Insurance