Especialista de ventas cruzadas (call center bilingüe) - Inglés avanzado

Randstad México; Naucalpan de Juárez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de servicios en Naucalpan de Juárez busca un representante de servicio al cliente para brindar apoyo en ventas y facturación. El candidato ideal tendrá fluidez en inglés, un año de experiencia en ventas, y será capaz de trabajar en oficina durante las horas operativas. Se ofrece un salario mensual base de MXN$22,133, más bonificaciones y vales de comida y restaurante quincenales. No es un rol de trabajo desde casa.

Servicios

Salario base competitivo

Bonificaciones mensuales

Vales de despensa

Vales de restaurante

Formación

• Fluidez en inglés avanzado para tratar con clientes de EE. UU.
• Experiencia en ventas de al menos un año.
• Conocimientos básicos de computadora y Office.

Responsabilidades

• Proveer servicio al cliente y soporte de facturación.
• Utilizar técnicas de ventas para mejorar la experiencia del cliente.
• Sugerir productos o servicios según las necesidades del cliente.

Conocimientos

Fluidez en inglés avanzado

Habilidades de comunicación

Ventas

Negociación

Educación

Bachillerato General

Herramientas

Microsoft Office

Descripción del empleo

Be part of our team to provide customer service and billing support, solving any issues related to a customer's account. You'll also have the opportunity to add new lines or services to help our customers' businesses grow.

What you’ll do:

• Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
• Applying customer relationship and/or sales techniques to recommend and/or sell a variety of company products or services to meet customers' needs.
• Provide customer service & billing support, solve any issue related with a customer’s account.
• Adding new lines or services to accounts to help customer's business grow.
• Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer's needs beyond just the resolution of the issue.
• Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
• Products offered: Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
• Type of sales: Upgrades, package change, adding new services, plan change.

Requirements:

• Advanced English Fluency to engage with U.S. customers.
• Experience using a personal computer and Microsoft Office products is a must.
• +1 year of sales experience. (excellent communications skills).
• Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 6:30 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays).

We offer:

• Monthly Base Salary: MXN$22,133 (before Taxes).
• Average monthly bonus of MXN $8,000, when you meet your sales and service targets.
• Monthly Grocery vouchers MXN $1,583 every 14 days.
• Monthly Restaurant vouchers MXN $1,267 every 14 days.

This is NOT a Work from Home role, you will be required to work in our offices 100% of the time. Schedules are based on performance, seniority, and the operating hours of your site.

Requerimientos

• Educación mínima: Educación media superior - Bachillerato General.
• 2 años de experiencia.
• Idiomas: Inglés.
• Conocimientos: Negociación.
• Palabras clave: specialist, especialista, cambaceo, sales, callcenter, teleoperador, telefonista, telephonist, telefonico.