Engineering Support - Negotiation & Customer Order

Siemens Energy; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A major tech company is seeking a Customer Support Specialist to provide exceptional support for payroll inquiries in a fully remote capacity within Mexico. The ideal candidate will have over a year of customer service experience and be fluent in both Spanish and English to effectively address employee concerns. This role offers the chance to work with diverse clients in education and healthcare, promising career growth and professional development opportunities.

Servicios

Global exposure with international clients

Structured HR and operational support

Opportunities for career growth

Formación

• 1+ year of experience in a customer service or call center environment.
• Strong patience, empathy, and urgency when resolving customer issues.
• Ability to work in sensitive, compliance-focused environments.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Customer service experience

Fluent in Spanish

Fluent in English

Proficiency with Microsoft Office Suite

Herramientas

CRM systems

Salesforce

Descripción del empleo

Overview

Now Hiring: Customer Support Specialist (Fully Remote – Mexico)

Type: Permanent

Location: Fully Remote in Mexico (supporting North York, ON)

Hours: 8-hour shifts between 8:00 AM – 8:00 PM EST

Salary Band: 148,200 – 222,200 MXN annually

Additional Info: 17,000 CAD monthly

About the Role

Insight Global is partnering with a major HCM industry leader to hire Customer Support Specialists across Mexico. In this role, you’ll support employees via phone and email on payroll-related inquiries. We’re looking for service-driven individuals who can communicate clearly, stay patient, and act with urgency. If you’re bilingual, customer-focused, and looking for a long-term remote opportunity with an enterprise organization — this is for you.

What You’ll Do

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Use internal tools, systems, and process knowledge to resolve cases.
• Document interactions accurately and maintain service quality standards.

Required Skills & Experience

• 1+ year of experience in a customer service or call center environment
• Fluent Spanish & English (written and verbal)
• Strong patience, empathy, and urgency when resolving customer issues
• Proficiency with Microsoft Office Suite

Qualifications

• Proven experience in customer service management, team lead, or supervisor roles
• Native-level English (spoken and written)
• Experience with CRM systems (Salesforce preferred) and customer support tools (e.g., TalkDesk or similar)
• Strong leadership, coaching, and conflict-resolution skills
• Highly organized, detail-oriented, and process-driven
• Ability to work in sensitive, compliance-focused environments (education or healthcare)
• Analytical mindset with the ability to leverage data and KPIs to drive performance

Nice to Have

• Experience in education, healthcare, mental health, or other regulated industries
• Experience building or scaling customer support teams
• Experience creating SOPs, QA frameworks, or training programs
• Experience working with remote or international teams

Role Context

This role is part of Adlecta’s global BPO services and Dysolve’s remote team. It is aimed at delivering high-quality customer support in a mission-driven education and healthcare environment.

What We Offer

• Global exposure working with international clients in education and healthcare
• Structured HR, operational, and leadership support
• Opportunities for career growth and professional development
• Exposure to regulated industries and compliance environments

Note: Exact compensation may vary based on skills, experience, and education.

EEO Statement: Adlecta is committed to equal opportunity employment and building an inclusive team. We encourage applications from all qualified individuals.