Engineer - Unified Communications Technical Analyst

Cummins México; Ciénega de Flores; Híbrido; MXN 473,000 - 663,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Unified Communications Technical Analyst to design and support communication systems. In this hybrid role based in Ciénega de Flores, you will work on platforms like Microsoft 365 and Zoom, ensuring high availability and security for communication solutions. The ideal candidate has a Bachelor's degree and experience in telephony infrastructure and collaboration tools.

Formación

• 1–5 years of relevant experience in enterprise communication and collaboration platforms.
• Proven experience with Microsoft 365 and Zoom integration and user support.

Responsabilidades

• Administer and support Unified Communications and Collaboration systems.
• Translate business requirements into technical solutions.
• Collaborate with teams for platform implementation and maintenance.
• Optimize and evaluate communication platforms.

Conocimientos

Unified Communications as a Service (UCaaS) tools

Telephony (VoIP) infrastructure

Cloud-based platform integration

Network Management

Technical escalations

Platform modernization initiatives

Educación

Bachelor’s degree in Computer Science, Information Technology, Business

Herramientas

Microsoft 365

Zoom

Descripción del empleo

Overview

Engineer – Unified Communications Technical Analyst

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented engineer to join our team specializing in Information Technology for Cummins in Cienega de Flores, N.L.

Job Summary

As a Unified Communications Technical Analyst at Cummins, you will be responsible for designing, configuring, and supporting communication and collaboration systems across the enterprise. Your work will span technical solution design, system support, usage optimization, and strategic evaluation of platforms like Zoom Workplace, Microsoft Teams, SharePoint, and Outlook. This role bridges infrastructure and application expertise with a deep understanding of digital workplace platforms to ensure highly available, secure, and efficient communication systems for our global workforce.

Responsibilities

• Provide technical analysis, configuration, and support in the administration of Unified Communications and Collaboration systems in digital workplace platforms.
• Translate business and user requirements into robust technical solutions in alignment with Cummins IT architecture standards.
• Design and deliver detailed infrastructure/application specifications, workflows, and solution models.
• Collaborate with infrastructure teams and external service providers to ensure smooth implementation and maintenance of communication platforms.
• Serve as an escalation point for complex technical issues, for moderate to difficult problems and create self-help documentation and training materials for end users.
• Administer, configure, optimize and perform ongoing assessments of our strategic direction on platforms such as Microsoft 365 (Teams, SharePoint, Outlook), Zoom Workplace (Phone, Rooms, Webinars), and telephony infrastructure.
• Develop and maintain technical documentation, runbooks, and user-facing support materials.
• Evaluate new features, conduct pilot testing, and propose integration of emerging communication technologies.
• Implement governance and compliance policies, ensuring alignment with security and privacy regulations.
• Lead the analysis of system usage data to identify trends, produce reports, and recommend enhancements.
• Lead or contribute to monitoring and alerting setup to proactively manage service availability and user experience.

Qualifications

• Hands-on experience with Unified Communications as a Service (UCaaS) tools and telephony (VoIP) infrastructure.
• Familiarity with cloud-based platform integration, identity/access management, and network dependencies related to collaboration tools.
• Basic to intermediate knowledge of Network Management.
• Comfortable managing technical escalations and supporting cross-functional teams in a fast-paced, global environment.
• Demonstrated ability to stay ahead of technology trends and drive platform modernization initiatives.

Core Competencies

• Performance Tuning & Troubleshooting: Resolve system, application, and network-related issues; optimize performance across platforms.
• Solution Validation Testing: Execute test strategies and validate deployments to ensure readiness and functionality.
• Data Analysis & Reporting: Analyze license usage, platform adoption, and user access to support informed decision-making.
• Systems Thinking & Technical Risk Management: Understand how systems interrelate and proactively mitigate technical risks.
• Requirements Engineering: Proficiency in gathering, analyzing, and managing system requirements to ensure they meet business needs.
• Monitoring & Automation: Collaborate on implementing automated systems for proactive detection and alerting.
• Strong communication and interpersonal skills: Ability to work independently or collaboratively, delivering high-performance outcomes and ensuring user satisfaction.

Education, Licenses, Certifications

• Bachelor’s degree (or equivalent) in Computer Science, Information Technology, Business, or a related field required.
• Additional certifications in Microsoft, Zoom, or Unified Communications platforms are a plus.

Experience

• 1–5 years of relevant professional experience supporting or implementing enterprise-level communication and collaboration platforms.
• Proven experience in Microsoft 365 and Zoom platform administration, system integration, and user support.

Job: Systems/Information Technology

Organization: Cummins Inc.

Role Category: Hybrid

Job Type: Exempt - Experienced

Min Salary: $473,257.60

Max Salary: $662,742.40

ReqID: 2418455

Relocation Package: No