Enablement Manager

Apollo.io; Ciudad de México; Híbrido; MXN 1,457,000 - 2,005,000; Jornada completa

Descripción de la vacante

A leading go-to-market solution provider is seeking a GTM Service Enablement Manager to lead training and coaching for service teams globally. This role involves developing training systems that ensure employees deliver a top-notch customer experience. Ideal candidates will have 4-7 years in leadership or training roles, excellent communication skills, and a readiness to travel 10-12 weeks per year. This position offers the opportunity to shape a high-performing enablement team while collaborating across functions.

Servicios

Growth support

Autonomy in work

Encouragement of bold ideas

Formación

• 4–7 years in leadership, training, or service operations roles.
• Experience in developing individuals through coaching.
• Strong facilitation and communication skills required.
• Ability to build scalable processes in fast-paced environments.

Responsabilidades

• Lead new-hire training and ongoing coaching for support teams.
• Build performance metrics and processes for training effectiveness.
• Conduct in-person workshops and training sessions globally.
• Collaborate with cross-functional teams to align training programs.

Conocimientos

Leadership

Training and development

Facilitation skills

Excellent communication

Process building

Descripción del empleo

Apollo.io is the leading go‑to‑market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world’s largest enterprises. Founded in 2015, Apollo has raised roughly $250 million and is valued at $1.6 billion. We provide sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, and tools to engage and convert those contacts in a single unified platform.

Role Overview

The GTM Service Enablement Manager leads the team responsible for new‑hire training, everboarding, and ongoing coaching for Support, Onboarding, and Care. This role focuses on developing the humans who deliver training and creating systems that ensure every employee, in every site, is prepared to deliver a best‑in‑class customer experience.

Travel is an essential part of the role; you will need to be present in person with frontline trainers, leaders, and new hires across sites to elevate performance and consistency.

What You Will Lead and Build

Own the full lifecycle of enablement for service teams, including onboarding, everboarding, coaching programs, and certification paths, ensuring learning experiences are structured, effective, and tied to clear performance outcomes.

Enablement Team Development

Co‑coach Enablement Leads on facilitation, content delivery, and behavioral coaching techniques. Build structured development plans and elevate the team into high‑performing training professionals who can support global scale.

Global Training Delivery and Field Coaching

Lead in‑person workshops, observe training sessions, run teach‑the‑trainer programs, and support new‑hire cycles on‑site. Use field observations to identify gaps and create actionable improvements.

Cross‑Functional Partnership

Collaborate with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders to align training programs with operational needs, product updates, and business priorities.

Operational Excellence

Build systems, processes, and measurement frameworks that make enablement scalable and repeatable across regions. Establish readiness metrics, certification structures, and consistent reporting on enablement effectiveness.

What Success Looks Like

• Reduced ramp time and improved readiness scores across global service teams
• A high‑performing enablement team with clear competency growth
• A standardized, repeatable onboarding program used across all sites
• Strong cross‑functional alignment on training needs and impact
• Reliable execution of in‑person enablement cycles and global events
• Visible improvements in service quality attributable to training and coaching

Required Experience

• 4–7 years in leadership, training, enablement, service operations, or people development roles
• Experience developing individuals and teams through coaching and structured feedback
• Strong facilitation and communication skills
• Experience building processes and systems in fast‑moving environments
• Comfortable traveling globally 10–12 weeks per year

Preferred Experience

• Exposure to customer service, customer experience, or support environments
• Familiarity with adult learning principles or instructional design
• Experience working across multiple countries and cultures

We are AI Native

Apollo is built on a culture of continuous improvement and automation. If you thrive on finding smarter, faster ways to get things done using AI, you will excel here.

Why You’ll Love Working at Apollo

We’re driven by a shared mission to help customers unlock their full revenue potential. We take extreme ownership, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, support, and autonomy, and we encourage bold ideas and courageous action.

Equal Employment Opportunity

As set forth in Apollo.io’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. We encourage voluntary self‑identification for veterans and persons with disabilities; your responses are confidential and will not affect your application.