Ejecutivo De Ventas Bilingüe Call Center

AT&T; Estado de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A telecommunications company in Naucalpan De Juarez is seeking a Bilingual Sales & Customer Service representative. This role involves achieving sales goals through exceptional customer service and cross-selling products. Candidates must be fluent in English and possess experience in sales. The position offers a competitive salary, bonuses, and various employee benefits. This is not a remote role; presence in the office is required from day one.

Servicios

Life Insurance

Christmas Bonus (15 days)

Paid training

50% discount on AT&T Wireless service

Formación

• Must engage with US-based English speakers.
• Ability to train/work 40 hours per week.
• 1 year of experience in sales preferred.

Responsabilidades

• Utilize sales techniques to enhance the customer buying experience.
• Find personalized solutions for customers.
• Resolve billing issues and provide support.

Conocimientos

Advanced English fluency

Sales experience in call center

Proficiency in Microsoft Office

Descripción del empleo

Overview

As a Bilingual Sales & Customer Service, you’ll be part of a team of professionals dedicated to keeping our customers connected. You must achieve sales goals by providing customer service and then cross-selling assigned products such as satellite TV, mobility & Broadband Internet, while providing solutions and services customized to business needs. Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience. Interacting with clients to resolve billing issues and doubts, providing service/support.

What you’ll do

• Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
• Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
• Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
• Type of sales: Upgrades, package change, adding new services, plan change

What you’ll bring

• Advanced English fluency to engage with US based English speakers.
• Experience using a personal computer and Microsoft Office products is a must
• Preferred: 1 year of sales experience in call center, financial or telecom services.
• Ability to train/work 5 days an 8 hour shift (40 hours during operation hours) + 2 days off per week. Our center operates from 7:00 am to 6:30 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays). Your 1st day off is Sunday the 2nd day off is assigned to you by your Manager.

Offering unmatched service is rewarding in many ways, starting with an enhanced salary.

• Monthly Base Salary: MXN$20,775 (before Taxes)
• Average monthly bonus of MXN $8,000, when you meet your sales and service targets
• Monthly Grocery vouchers MXN $1,519 every 14 days
  Monthly Restaurant vouchers MXN $1,216 every 14 days

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for additional perks:

• Life Insurance
• 15 days of Christmas Bonus
• Vacation days, plus three personal days, onsite medical and more.
• 50% discount on five lines of AT&T Wireless service.
• Paid training starting from the first day.

Is it a remote job? This is NOT a remote job. This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process. We do NOT currently offer remote or hybrid job opportunities.

Connect with your future today. Apply now!

Weekly Hours

40

Time Type

Regular

Location

Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.