Customer Administrator

Novares Group; Silao; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Logistics Coordinator to manage customer and supplier order portfolios. This role involves overseeing shipments, ensuring timely deliveries, and maintaining effective communication with customers. The successful candidate will be proactive, possess excellent communication skills, and be adept at managing logistics processes. Join a dynamic team where your contributions will directly impact customer satisfaction and operational efficiency. If you thrive in a fast-paced environment and are passionate about logistics, this opportunity is perfect for you.

Formación

• Excellent communication skills to interact with customers.
• Ability to prioritize tasks and operate proactively.

Responsabilidades

• Manage shipments and ensure proper execution.
• Oversee customer deliveries and address anomalies.
• Help create logistics procedures and report to the manager.

Conocimientos

Communication Skills

Proactive Operation

Shipment Management

Order Book Management

Descripción del empleo

Finality: Manage customer and/or supplier order portfolios and supervise customer deliveries.

Main Missions

1. Manage shipments
   1. Oversee the proper execution of shipments.
   2. Liaise with customers and give advance notification of any anomalies.
   3. Ensure coherence of the order book. If anomalies are detected, notify a senior manager.
   4. Analyse late deliveries weekly.
   5. Publish results every day, at the end of each week and at the end of each month.
   6. Occasionally print out shipment preparation lists to give to the store keeper.
   7. Manage stock by checking the various indices during modifications.
   8. Order suitable transportation means.
   9. Update the customer closure calendar daily.
   10. Inform the logistics department or the customer in the event of a non-compliance with production commitments, if there is a risk of delivery interruption.
2. Manage delivery calls
   1. Check that E.D.Is are correctly integrated.
   2. Retrieve requests from the web.
   3. Input requests that are not in E.D.I.
   4. Ensure that the order book is kept up-to-date.
3. Help to manage internal and external flows in certain organisations
   1. Help to create logistics department instruction sheets/procedures.
   2. Report to the logistics manager.
   3. Analyse causes and decide on suitable means and methods required to complete assigned missions.
4. Manage logistic customers claims on Customer web portal

Purpose: Manage customer and/or supplier order portfolios and supervise customer deliveries.

Essential Job Functions

Abilities:

1. Ability to contact customers in person and possess excellent communication skills.
2. Able to prioritize and operate proactively.