Director of Product Operations

Woolf; Estado de México; A distancia; MXN 1,853,000 - 2,410,000; Jornada completa

Descripción de la vacante

A leading EdTech company is seeking a Director of Product Operations to streamline onboarding for member colleges. This role involves building relationships, analyzing data to uncover challenges, and collaborating with teams to ensure successful product adoption. Candidates should have 5+ years in product management or software development, preferably in EdTech or B2B SaaS. The position offers remote flexibility and opportunities for growth.

Servicios

Remote flexibility

Growth potential

Innovative culture

Formación

• 5+ years of experience in product management or software development in EdTech or B2B SaaS.
• Proven success onboarding clients and delivering training.
• Strong interpersonal skills with a track record of building trust with partners.

Responsabilidades

• Build strong, trust-based relationships with college points of contact.
• Develop deep expertise in Woolf’s tools to support colleges in technical onboarding.
• Analyze user data to identify operational bottlenecks and translate insights into actions.

Conocimientos

Product management or software development

Strong technical aptitude

Client onboarding and training

Project management skills

Excellent communication

Cross-functional collaboration

Herramientas

Notion

Asana

Jira

Google Sheets

BI dashboards

Descripción del empleo

About Woolf

Woolf is redefining higher education by increasing access to world-class, globally recognized, and transferable degrees. We enable institutions, educators, and entrepreneurs to launch accredited degree programs at speed and scale, ensuring that high-quality education is more accessible than ever.

As a category-defining company, Woolf is accelerating innovation in higher education, creating new opportunities for learning without borders. Backed by leading Silicon Valley investors, we are a globally distributed, remote-first team building the future of education. Learn more at Woolf University.

About the Role

We’re seeking a strategic and proactive Director of Product Operations to lead the onboarding and success of member colleges on Woolf’s platform. You’ll streamline operations, support users, and drive cross-functional collaboration to ensure seamless adoption and long-term value. By leveraging data and optimizing workflows, you’ll help scale our services and deliver a best-in-class experience for our partners.

Requirements

What You’ll Do

• Build strong, trust-based relationships with college points of contact (POCs) through clear, proactive communication across Slack, email, and weekly check-ins.
• Develop deep expertise in Woolf’s tools—especially Airlock—to support colleges with technical onboarding, including API/SDK integration and compliance workflows.
• Analyze user data and generate reports to uncover operational bottlenecks, product friction, or compliance gaps; translate insights into clear, actionable steps for member colleges.
• Collaborate cross-functionally with product, engineering, and support to ensure smooth implementation, resolve escalations, and drive continuous improvement.
• Champion scalable systems and practices that evolve our onboarding and support processes from manual to automated, increasing efficiency and consistency at scale.

What You Bring

• 5+ years of experience in product management or software development, with at least 3 years in EdTech or B2B SaaS.
• Strong technical aptitude; comfortable learning complex platforms like Airlock, including API/SDK capabilities.
• Proven success onboarding clients, delivering training, and creating clear documentation.
• Skilled in using tools like Notion, Asana, or Jira for project management, and Google Sheets or BI dashboards for data analysis.
• Excellent communicator with the ability to explain technical concepts to non-technical users.
• Experienced in cross-functional collaboration, problem-solving, and managing multiple projects or accounts in a fast-paced environment.
• Strong interpersonal skills with a track record of building trust and supporting partner success.

Benefits

• Contract Structure & Compensation
• • Contract Type: Independent Contractor (Global)
  • Please note: contractors are responsible for their own taxes and benefits in compliance with their local regulations.

Why Woolf

• Global Impact: Work with education leaders worldwide to shape the future of learning.
• Remote Flexibility: Work from anywhere with a schedule that fits your lifestyle.
• Growth Potential: Join a fast-growing company with opportunities to expand your role.
• Innovative Culture: Be part of a mission-driven team backed by top investors.