Digital Community Engagement Specialist

Corning Inc.; Reynosa; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global materials science company in Reynosa, Mexico is seeking a Community Manager to enhance their digital presence. Candidates will monitor social media, create engaging content, and respond to inquiries. The role requires a Bachelor’s degree in a related field and proficiency in social media tools. Experience in digital content creation and community management is beneficial. The compensation package includes medical benefits and company bonuses, emphasizing the well-being of employees.

Servicios

Comprehensive medical and dental coverage

Food coupons

Structured savings fund

Recognition program

Formación

• 0–2 years of experience in community management or related areas.
• Advanced English proficiency (C1/C2).
• Exposure to engagement metrics and sentiment analysis.

Responsabilidades

• Monitor and manage social media platforms daily.
• Respond to comments and inquiries promptly.
• Design graphics and short-form videos aligned with corporate guidelines.
• Track engagement metrics and prepare weekly reports.

Conocimientos

Community management

Social media handling

Digital content creation

Graphic design

Video editing

Engagement metrics analysis

Educación

Bachelor’s degree in Communications, Marketing, Graphic Design, Public Relations, Digital Media, or related field

Herramientas

Canva

Adobe Express

CapCut

InShot

Adobe Premiere Rush

Meta Business Suite

Hootsuite

Descripción del empleo

Corning is one ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations— not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at‑home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry‑leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical‑based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical‑based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

This role involves actively monitoring, engaging, and supporting the company’s digital presence and community interactions. The individual ensures prompt responses to inquiries, cultivates positive engagements with stakeholders, assists in content activation, and contributes to the creation of graphic and video content. By maintaining close communication with both online and offline audiences, this position plays a crucial role in enhancing the company’s reputation and brand positioning.

Key Responsibilities

• Monitor and manage social media platforms, forums, and other digital communities daily.
• Respond to comments, messages, and inquiries, escalating complex or sensitive issues as needed.
• Proactively engage with the audience to strengthen relationships and increase brand visibility.
• Design and create graphics, images, and short‑form videos (stories, reels, posts) aligned with corporate guidelines.
• Adapt visual and written content to different platforms and formats.
• Support content scheduling and ensure correct publication in coordination with the Communications Specialist.
• Track engagement metrics, audience sentiment, and prepare weekly reports for the team.
• Detect potential reputational risks and elevate early warnings to senior team members.
• Assist in the organization and execution of community‑focused events or initiatives.
• Maintain internal documentation for community interactions, FAQs, and response templates.

Experiences/Education - Required

• Bachelor’s degree in Communications, Marketing, Graphic Design, Public Relations, Digital Media, or related field.
• 0–2 years of experience in: community management, social media handling, digital content creation (internships or academic projects accepted).
• Proficiency with major social media platforms: Instagram, Facebook, LinkedIn, X/Twitter, YouTube, TikTok.
• Graphic design skills (Canva, Adobe Express, or similar).
• Basic video editing skills (CapCut, InShot, Adobe Premiere Rush, or similar).
• English: Advanced (C1/C2).
• Exposure to engagement metrics and sentiment analysis.
• Experience with content scheduling tools (Meta Business Suite, Hootsuite).
• Experience supporting community events or initiatives.

A job that shapes a life.

Corning offers you the total package.

Your well‑being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

Company‑wide bonuses and long‑term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.

As part of our commitment to your financial well‑being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long‑term financial goals.

Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company‑sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family.

Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].