Diagnostic Programs and Patient Support Coordinator

Pfizer, S.A. de C.V; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading pharmaceutical company in Mexico City is seeking a Diagnostic Programs and Patient Support Coordinator. The role involves coordinating with cross-functional teams to implement and enhance diagnostic programs. Candidates should have a relevant degree and at least 1 year of experience in the pharmaceutical industry. Key responsibilities include managing logistics, developing program content, and ensuring strategic objectives align with operations. Competitive compensation and benefits are provided.

Servicios

Competitive compensation

Benefits programs

Opportunity for professional development

Formación

• Minimum 1 year pharmaceutical experience required.
• Ability to manage complexity through prioritization and project management.
• Strong strategic vision and innovative thinking are essential.

Responsabilidades

• Coordinate with cross-functional areas to implement diagnostic and patient support programs.
• Develop strategies based on analysis of medical environment and patient needs.
• Implement new diagnostic technologies to improve diagnostic accuracy.

Conocimientos

Advanced Excel

Teamwork

Leadership

Self-management

Analytical skills

Complexity management

Data analysis

Educación

Degree in Medicine, Biology, Biochemistry, Business Administration, Marketing, Economics, Health Management

Descripción del empleo

Diagnostic Programs and Patient Support Coordinator

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.

To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.

Responsible for coordinating with cross‑functional areas and vendors to implement key tactics and activities for diagnostic and patient support programs. Will identify opportunities to improve patient experience and optimize access to an early diagnostic, generating value proposals that benefit program performance.

Will develop strategies and clear content based on analysis of the medical environment and patient needs, achieving growth and success of the programs and preparing new launches.

Responsibilities

• Implement new diagnostic technologies and methodologies to improve the accuracy and speed of diagnoses, aligned with the need to obtain results in a timely manner.
• Coordinate with medical and marketing areas to develop agendas and content for diagnostic programs.
• Follow up with the vendors on telemarketing, lodging, and transportation for activities related to the programs.
• Develop diagnostic content and informational materials of the programs.
• Manage logistics for events, workshops, and educational content aimed at healthcare professionals.
• Guarantee proper investment and control of the budget assigned to the programs.
• Ensure correct execution of plans and phases for diagnostic and patient support programs.
• Perform monthly follow‑up on key indicators and implement strategies to achieve program coverage and success (event closures, invoicing, results).
• Reinforce program strategies in monthly sessions with involved teams.
• Conduct monthly visits to laboratories and diagnostic centers.
• Participate in training sessions on tools and processes for the programs.
• Act as the champion for the omnichannel plan for diagnostic and patient support programs.
• Responsible for the content management and administration of the Pfizer Conmigo, ensuring information is accurate, up‑to‑date, and aligned with strategic objectives.
• Oversee and upload digital assets in GCMA.

Organizational Relationships

Internal

• Category Lead
• Country Brand Lead CBL)
• Country Brand Manager (CBM)
• Medical
• Regulatorio
• Legal
• Compliance
• Finance
• CFC

External

• Patient associations
• Medical societies

Requirements

• Degree in Medicine, Biology, Biochemistry, Business Administration, Marketing, Economics, Health Management, clinical diagnostics.
• At least 1 year pharmaceutical experience
• Excel: Advanced
• Teamwork
• Leadership
• Self‑management / Empowerment
• Complexity management: prioritization, project management, virtual teamwork
• Analytical skills
• Strategic vision and Innovation
• Data analysis, interpretation, and communication for market evaluation, inventory.

Work Location Assignment

Mexico City, must be able to work from assigned Pfizer office 2‑3 days per week, or as needed by the business.

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.