Desktop Support Engineer L1

Iron Systems, Inc; El Salto; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology services company in El Salto, Mexico, is seeking IT Support Engineers for various technical tasks, including installation, maintenance, and troubleshooting of desktop computers and peripheral devices. Candidates should have strong communication skills and be familiar with Office 365, network configurations, and compliance requirements. This role involves direct support for both VIP clients and devices, adhering strictly to Service Level Agreements.

Formación

• Experience in installing, configuring, and maintaining desktop computers and peripheral equipment.
• Proven troubleshooting skills for hardware and software.
• Familiarity with network configuration and printer installation.

Responsabilidades

• Install, configure, and maintain IT equipment according to standards.
• Troubleshoot hardware and software issues for various devices.
• Support VIPs with tailored service for audio-visual and conferencing.

Conocimientos

Communication

Office 365 Support

DHCP Knowledge

DNS Knowledge

L1 Level Network Troubleshooting

Descripción del empleo

Roles And Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high‑touch service and manage audio‑visual, conferencing, and technologies.
• Network & Sharing printer installation.
• Knowledge of Office 365 support.
• Coverage/compliance software installation and troubleshooting.
• Good communication skill.
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Support Mac devices.
• Strictly adhere to defined Service Level Agreements (SLA’s).
• Support recurring meetings, events, and after‑hours activities as required.
• Document incidents, problems, and resolutions for future reference and for the knowledge base.

Good To Have Skills

• L1 level network troubleshooting and resolution for LAN Connectivity.
• Hands & feet support to Backend team for Network/Server/application issue.
• Working with vendor support contacts to resolve technical issues.
• Labelling Racks & devices.
• Server mounting/movement.
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Note

• Engineers are expected to bring their own protective eyewear and composite‑toed shoes.
• All remaining safety gear will be provided onsite.
• REPSE Mexico (Registro de Prestadoras de Servicios Especializados u Obras Especializadas) compliance is mandatory.