Desktop Support Engineer I - VIP & AV Support

Iron Systems, Inc; Reynosa; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading IT services provider is seeking a seasoned IT Support Engineer in Reynosa, Mexico. The role focuses on installing and maintaining IT assets, providing VIP support, and ensuring compliance with service level agreements (SLAs). Key skills include hardware/software troubleshooting and knowledge of network configurations. Candidates are expected to adapt to diverse IT environments and maintain clear documentation. The role requires bringing personal safety gear, with additional equipment provided onsite.

Formación

• Experience with installing, configuring, and maintaining desktop environments.
• Ability to troubleshoot hardware and software issues effectively.
• Knowledge of network support and compliance with SLAs.

Responsabilidades

• Install, configure, and maintain IT assets according to guidelines.
• Provide tailored VIP support for users.
• Document incidents and resolutions for future reference.

Conocimientos

Desktop support

Hardware/software troubleshooting

Network configuration (DHCP, DNS)

Office 365 support

Good communication skills

Descripción del empleo

A leading IT services provider is seeking a seasoned IT Support Engineer in Reynosa, Mexico. The role focuses on installing and maintaining IT assets, providing VIP support, and ensuring compliance with service level agreements (SLAs). Key skills include hardware/software troubleshooting and knowledge of network configurations. Candidates are expected to adapt to diverse IT environments and maintain clear documentation. The role requires bringing personal safety gear, with additional equipment provided onsite.