Desktop support

Cognizant; Aguascalientes; Presencial; MXN 250,000 - 350,000; Jornada completa

Descripción de la vacante

A leading global digital services provider in Aguascalientes is seeking an experienced IT Support Specialist. The role involves providing Level 2 technical support to end users, troubleshooting hardware and software issues, and ensuring high service quality. Candidates should possess at least 2-3 years of IT support experience and advanced English proficiency. This position offers a competitive salary and benefits in a supportive work environment.

Servicios

Competitive salary

Ongoing training and support

Inclusive culture

Career growth opportunities

Formación

• Minimum 2-3 years of experience providing IT support services required.
• Advanced English skills necessary for USA support.
• Experience in factory/manufacturing environment desirable.

Responsabilidades

• Provide Level 2 technical assistance and support for end users.
• Analyze, resolve, and document end-user inquiries.
• Update tickets with accurate work records.

Conocimientos

IT support

Active Directory

Windows OS troubleshooting

Communication skills

Customer service

TCP/IP knowledge

Teamwork

Multitasking

SLA and KPI management

Confidentiality

Educación

Diploma or degree in IT

Herramientas

Windows Office suite

SCCM

Help desk systems

Descripción del empleo

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.

Preferred experience:

RESPONSIBILITIES

• Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
• Analyze, resolve, respond to, and document end user inquiries.
• Install desktop/Laptop software using approved tools.
• Troubleshoot operating system.
• Troubleshoot connection issues with LAN/WAN.
• Update tickets with accurate and timely records of work performed, and resolution detail.
• Maintain and contribute to a knowledge base.
• Coordinate hardware warranty repair.
• Escalate to 3rd party vendors when necessary.
• Responsible for raising and coordinating problem management issues.
• Perform additional tasks (end user/infra related) when required.
• Participate in projects.
• Strong understanding and skills in SLA, KPI Management.

EXPERIENCE AND KNOWLEDGE

• Minimum 2-3 years of experience providing IT support services required, end user support experience preferred.
• Advanced English, this position will be giving support to USA.
• Experience in factory/manufacturing environment desirable.
• Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation.
• Basic understanding of SCCM client troubleshooting.
• Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).
• Extensive knowledge Windows OS and related configuration.
• Basic knowledge of Servers, Switches, Routers, and Data Center related HW.
• Basic knowledge of Backup technologies.
• Ability to work in a team-oriented multi tower and vendor environments.
• Ability to multitask and prioritize work.
• Ability to adapt to new processes and procedures.
• Ability to work in a fast paced environment.
• Ability to handle and safeguard confidential information.
• Excellent oral and written communication skills.
• Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction.
• Ability to convey technical issues and material to non-technical end users and managers.

EDUCATION

• Diploma or degree in IT.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide.

Receive ongoing support and funding with training and development plans.

Have a highly competitive benefits and salary package.

Get the opportunity to work for leading global companies.

We are committed to respecting human rights and build a better future by helping your minds and the environment.

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!

Join us now!

#BeCognizant #IntuitionEngineered

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.