Customer Support Specialist LATAM

AdriaScan; Cancún; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global passport scanning solutions provider is seeking a Customer Support Specialist in Cancún. The role involves providing technical support, resolving user inquiries, and maintaining customer records in Salesforce. Candidates should be fluent in both English and Spanish, with experience in customer support and familiarity with Salesforce being advantageous. Join a multicultural team in a relaxed and fast-paced work environment, with opportunities for growth based on performance.

Servicios

Relaxed working atmosphere

Opportunity to participate in global projects

Competitive salary with promotion possibilities

Formación

• Experience using Salesforce is advantageous.
• Previous roles in Customer Support and proficiency in MS Office are preferred.
• Fluent in both English and Spanish.

Responsabilidades

• Provide technical support and training for AdriaScan software.
• Coordinate problem solving with other departments.
• Communicate with customers via email and phone.
• Resolve user inquiries and ensure customer satisfaction.
• Maintain customer accounts and information in Salesforce.

Descripción del empleo

About AdriaScan

AdriaScan is a global provider of passport/ID scanning solutions in travel and hospitality industries. Since founding in 2006, we have implemented our solutions for over 3300+ customers across more than 120 countries worldwide.

Our solutions are industry standard, and we are approved supplier of passport/ID scanning solutions for some of the largest hotel groups such as Marriott, Hilton, AM Resorts, Blue Diamond, Palace Resorts, Accor, and IHG.

If you are interested in working in a multicultural environment in a stable and growing innovative company, contact us as we would love to hear from you!

Duties & Responsibilities

This position requires work from office in Cancun.

As Customer Support Specialist your primary goal will be to keep track of company customers and provide them with top-notch customer service.

Primary Responsibilities Will Include

• Provide technical support, perform new installations, and training to users of AdriaScan software solutions
• Problem solving in coordination with other company departments
• Communicating with customers via email and phone
• Active solving of user inquiries and making sure customers are satisfied with our products
• Keeping customer accounts and information up to date in Salesforce

Required Knowledge, Skills & Experience

• Experience in using Salesforce (advantage)
• Experience in Customer Support roles and communication with users (advantage)Familiarity with MS Office (Word, Excel, Outlook)

Languages

• English (fluent)
• Spanish (fluent)

Please note that the job interview will be conducted in English.

Offer Of Benefits To Our Employees

We at AdriaScan are proud of our success and we consider our employees important part of that success. The following are some of benefits we offer to our employees:

• Relaxed working atmosphere in fast-paced growing business
• Opportunity to participate in global projects with international team
• Competitive salary and possibility of promotion based on work results and experience