Customer Support Representative (Remote)

lylu.wear; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A growing brand is seeking a Customer Support Representative to work remotely from Merida, Mexico. This role involves answering customer inquiries, providing shipping updates, and resolving service issues while maintaining clear communication. The ideal candidate should have basic English skills and some customer service experience. Enjoy a flexible schedule and a supportive team culture in a stable position with training provided.

Servicios

Remote work from within Mexico

Part-time or full-time schedule options

Stable role in a growing brand

Friendly and supportive team culture

Training and guidance provided

Formación

• Must currently reside in Mexico.
• Previous customer service experience preferred.

Responsabilidades

• Answer customer questions about products and orders.
• Provide updates on shipping and delivery status.
• Resolve simple service issues quickly.
• Maintain clear and polite communication.

Conocimientos

Basic English reading and writing

Previous customer service experience

Comfortable using chat or email tools

Organized and detail-focused approach

Descripción del empleo

Lylu Wear is hiring a Customer Support Representative (Remote) based in Merida. This role focuses on helping customers with orders, deliveries, and basic service requests. Fully remote position. Applications are accepted only from candidates currently located in Mexico.

Duties

• Answer customer questions about products and orders
• Provide updates on shipping and delivery status
• Resolve simple service issues quicklyRecord interactions in the support system
• Maintain clear and polite communication

Skills & Experience

• Basic English reading and writing required
• Previous customer service experience preferred
• Comfortable using chat or email tools
• Organized and detail-focused approach
• Must currently reside in Mexico

Rewards & Benefits

• Remote work from within Mexico
• Part-time or full-time schedule options
• Stable role in a growing brand
• Friendly and supportive team culture
• Training and guidance provided

If you enjoy helping customers and want a flexible remote role, apply today and join Lylu Wear as a Customer Support Representative in Mexico.