Customer Support Representative

Mitratech Holdings Inc; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Customer Support Representative to provide exceptional support and empower customers to use their solutions confidently. The role involves troubleshooting, guiding users, and enhancing customer experiences. Ideal candidates are problem-solvers, great communicators, and tech-savvy. This position is fully remote, offering a collaborative and inclusive work culture.

Servicios

Supportive team culture

Growth opportunities

Fully remote work environment

Use of cutting-edge technology

Formación

• Natural problem-solver who thrives on helping others.
• Self-starter and continuous learner.
• Experience in customer-facing roles is a plus.

Responsabilidades

• Provide friendly, timely support via multiple channels.
• Guide customers through troubleshooting and solutions.
• Collaborate across teams to enhance customer experience.

Conocimientos

Problem-solving

Effective communication

Multitasking

Tech-savvy

Descripción del empleo

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it\'s so special to be a part of Mitratech!

Join Our Team at Mitratech – Where Innovation Meets Heart!

At Mitratech, we’re shaping the future of Legal, Risk, Compliance, and HR for top global companies. We’re a tight-knit, globally dispersed team that values collaboration, innovation, and inclusivity.We move fast, work smart, and have fun along the way. With a culture built on learning, great people practices, and a strong entrepreneurial spirit, we empower our team to do their best work.As we grow, we’re always looking for fresh perspectives and passionate problem-solvers. Join us and see what makes Mitratech special!

Customer Support Representative – Be the Voice of Exceptional Support!

We believe that great customer support isn’t just about solving problems—it’s about creating amazing experiences. As a Customer Support Representative, you’ll be the friendly, knowledgeable guide that ensures our customers feel heard, supported, and empowered to use our solutions with confidence. Your role is critical in keeping our customers happy, engaged, and thriving.

What You’ll Do:

• Provide friendly, timely, and accurate support via email, phone, screen shares, and support tickets.
• Educate and guide customers through troubleshooting, solution best practices, and educational resources.
• Work closely with various teams to improve documentation, create helpful resources, and share recordings with customers.
• Identify, document, and escalate software issues to our specialized support and technical teams.
• Stay proactive and collaborative, working across departments to improve customer experience.
• Embrace a fast-paced environment where you’ll have the opportunity to wear multiple hats and grow in your role.

What Makes You a Great Fit:

• You’re a natural problem-solver who thrives on helping others.
• You’re a self-starter and continuous learner who loves figuring things out.
• You communicate clearly and effectively—especially via email.
• You’re great at prioritizing, multitasking, and staying organized.
• You have experience working remotely and collaborating across teams.
• You’re tech-savvy, curious, and eager to make an impact.

Bonus Points If You:

• Have experience in SaaS or customer-facing roles.
• Love troubleshooting and finding creative solutions.
• Enjoy working in a dynamic, fast-moving environment.

Our Core Values – What We Believe In:

• Ownership – We take initiative, follow through, and hold ourselves accountable.
• Transparency – Open, honest communication is at the heart of how we work.
• Growth – We embrace challenges, learn continuously, and push ourselves to improve.
• Inclusivity – Diverse perspectives make us stronger, and we foster an environment where everyone belongs.
• Trust – We support each other, act with integrity, and build strong relationships with our team and customers.

Why You’ll Love Working Here:

• A supportive and inclusive culture where your voice matters.
• Exciting growth opportunities and ongoing learning.
• A fully remote work environment with a global team.
• The chance to work with cutting-edge technology and make a real impact

We believe in hiring great people from all backgrounds because diverse perspectives make us stronger. If you’re excited about this role but don’t meet every single qualification, apply anyway! We’d love to hear from you.

Join us and be a part of something amazing at Mitratech!

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name *

Email *

Phone

Country *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Location (Permanent Address) *

LinkedIn Profile (if you have one)

Tell us about something that brought you joy this week! *

When you think about ‘customer-centric support,’ what does that mean to you? *

What about this role (and Mitratech overall) excites you? *

How did you hear about this job? *

Highest level of education attained * Select...

Are you legally authorized to work for any employer in Mexico? * Select...

When would you be available to start work? * Select...

Please indicate your desired total compensation (in MXN). *

Total compensation includes your base salary + any variable, commission, or performance incentives.

Mitratech uses text messaging to help move you through the interview process quickly. We text to share application updates, schedule interviews, and be more available to support you during the process. Select YES, if we can text you.You can opt-out at any time by replying STOP. * Select...

If yes, you can always opt-out by replying STOP.