Customer Success Manager (Noram Region)

Tekton Labs; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A tech consulting firm is seeking a Customer Success Manager to strengthen client relationships and enhance service delivery. This role involves precise tracking of financial performance and using data analysis to drive up-selling opportunities. Candidates should have over three years of experience in customer success or account management, with advanced skills in Excel and fluency in both Spanish and English. The position offers flexible remote work and the opportunity to work with international clients.

Servicios

Work with highly skilled team

Experience with top-tier clients

Opportunities for career advancement

Formación

• 3+ years of experience in customer success, project management, or account management.
• Strong attention to detail with a data-driven approach.
• Proven ability to analyze financial data and revenue trends.
• Fluent in Spanish and English (written and spoken).

Responsabilidades

• Track account performance, financial margins, and revenue trends.
• Oversee client operations for seamless service delivery.
• Act as main contact for client inquiries for a high-quality experience.
• Develop reports and presentations using data-driven insights.
• Work with financial and operational data for profit margins analysis.
• Lead monthly performance analysis using Excel and Google Sheets.
• Manage and expand customer relationships for account growth.
• Propose service optimization opportunities using analytics.
• Present financial insights and recommendations to clients.

Conocimientos

Strong Analytical & Numerical Skills

Meticulous Organization & Attention to Detail

Proficiency in Excel & Data Analysis

Client Presentation & Financial Reporting

Strategic Thinking & Business Acumen

Process Optimization & Profitability Analysis

Revenue Growth & Account Expansion

Herramientas

Excel (Advanced)

Google Workspace

Descripción del empleo

Location: Remote | Contract Type: Full-time (Contractor) | Compensation: Up to $2,000 USD / month performance-based bonus (compensation based on experience)

Overview

Tekton Labs is looking for a Customer Success Manager to build strong client relationships and drive up-selling and cross-selling initiatives in North America.

Responsibilities

• Ensure accuracy and precision in tracking account performance, financial margins, and revenue trends.
• Oversee client account operations, ensuring seamless service delivery with a focus on data integrity and financial optimization.
• Act as the main point of contact for client inquiries, ensuring a high-quality experience with a structured, analytical approach.
• Develop detailed reports and presentations, using data-driven insights to enhance client relationships and business growth.
• Work extensively with financial and operational data, handling profit margins, cost analysis, and revenue forecasting.
• Lead monthly performance analysis, using Excel and Google Sheets to generate actionable insights.
• Manage and expand customer relationships, focusing on profitability and strategic account growth.
• Identify and propose opportunities for service optimization, leveraging analytics to improve customer outcomes.
• Present financial insights and strategic recommendations to clients and internal teams in a professional and structured manner.

Qualifications

• 3+ years of experience in customer success, project management, or account management, preferably in the IT Professional Services industry.
• Strong attention to detail with a data-driven approach to decision-making.
• Proven ability to analyze financial data, profit margins, and revenue trends.
• Advanced Excel skills (pivot tables, financial modeling, and data visualization).
• Experience in digital consulting, product development, or service design (preferred).
• Highly organized and structured, with a meticulous approach to client reporting and presentations.
• Ability to interpret complex datasets and extract meaningful insights.
• Comfortable presenting financial data and strategic insights to executive-level stakeholders.
• Proficiency in Google Workspace (Docs, Sheets, Slides) to create high-quality, client-facing materials.
• Fluent in Spanish (written and spoken).
• Fluent English (written and spoken), with the confidence to engage with North American clients.

Key Skills

• Strong Analytical & Numerical Skills
• Meticulous Organization & Attention to Detail
• Proficiency in Excel & Data Analysis
• Client Presentation & Financial Reporting
• Strategic Thinking & Business Acumen
• Process Optimization & Profitability Analysis
• Revenue Growth & Account Expansion

Why Join Tekton Labs?

Work with a highly skilled team on cutting-edge technologies.
Gain experience in international projects with top-tier clients.
Develop your expertise in data-driven account management.
Be part of a collaborative and structured work environment.
Unlock opportunities for career advancement.

Ready to take the next step?
We look forward to meeting you!