Customer Service Specialist - Portuguese Speaker - copy

Henkel; Interlomas; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global consumer goods company is looking for a candidate to manage customer data and support logistics. Responsibilities include processing claims, reporting sales activities, and enhancing workflows. The ideal candidate should hold a bachelor's degree in International Business or Logistics and have advanced Portuguese. The position offers a hybrid work model and various benefits, including a flexible work scheme and opportunities for growth.

Servicios

Flexible work scheme with flexible hours

Hybrid work model

Global wellbeing standards

Gender-neutral parental leave

Employee Share Plan

Meal vouchers

Savings fund

Friday early finish

Formación

• Desirable experience in Logistics.
• Desirable knowledge of Automation Tools.

Responsabilidades

• Managing and reviewing pricing and contracts management data.
• Processing claim requests and managing disputes.
• Sales and Order Management reporting activity.
• Validating and uploading electronic invoices to web portal.
• Proposing process improvements and automation opportunities.

Conocimientos

Advanced Portuguese

Interest in developing in Customer Service

Educación

Bachelor's degree in International Business or Logistics

Herramientas

Power BI

Descripción del empleo

Overview

What you’ll do and the qualifications we are seeking for this role at Henkel.

Responsibilities

• Managing, reviewing and modification of pertinent data for customers, updating pricing, discounts and contracts management data, in alignment with Sales.
• Processing claim requests, managing disputes and creation, edition and processing of credit & debit notes, depending on the case.
• Sales and Order Management reporting activity for BU.
• Correct documents transferal from given platforms in order to effectuate the creation, modification of entry orders throughout proper tools.
• Entry, validation, tracking and upload of electronic invoices to specific web customer portal (México).
• Proposing, contributing and updating the process documentation and enhancements, as well as identifying opportunities of improvements and automatization throuhout the whole process workflow.

Qualifications

• Advanced Portuguese
• Bachelor's degree in International Business or Logistics
• Desirable experience in Logistics
• Interest in developing in Customer Service
• Desirable knowledge of Power BI or other Automation Tools

Benefits

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Meal vouchers
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.