Customer Service Representative (Mexico)

Medium; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Bilingual Customer Service Representative to join their remote team. The role involves managing customer calls, resolving concerns, and building relationships. Ideal candidates will have at least 1 year of customer service experience and excellent English communication skills. Candidates will work from home, with performance incentives and opportunities for career growth. Experience with CRM and tech-savviness are essential for success in this position.

Servicios

Performance Incentives

Inclusive Culture

Paid Training

Opportunities for Career Growth

100% Work-From-Home

Formación

• At least 1-year proven experience as a Customer Service Representative in B2B/B2C roles.
• Tech savvy with familiarity in cloud services and desktop sharing.

Responsabilidades

• Manage inbound and outbound calls.
• Build sustainable relationships with customers.
• Ensure customer satisfaction in every interaction.

Conocimientos

Excellent English communication skills

Tech savvy

Strong organizational skills

Proactive and detail-oriented

Herramientas

MS Office

CRM software

Descripción del empleo

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Please only apply for this job if you are located in MX and LATAM.

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Bilingual Customer Service Representative!

Duties and Responsibilities include but are not limited to:

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

Qualifications:

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and CRM
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
• Bonuses, Tips, and Referral Program

Schedule:

20-40 hours per week

Location:

This is a remote job

Salary:

This is based on your experience and skills.

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.